The app just isn’t intuitive. It’s difficult to navigate, and even simple tasks feel unnecessarily complicated. The layout doesn’t make it easy to find what you’re looking for, which makes the overall experience frustrating.What’s most disappointing is that for 3 years I’ve been trying to edit my child’s photo, and as a user, there’s no way to do it. I even found troubleshooting information online that says to contact the club admin—but apparently the admin can’t edit it either. Being able to update or change a photo seems like a very basic feature, and it’s frustrating that the app doesn’t support something so simple. Overall, it needs significant improvements in usability and basic functionality.

Algorithm (well that’s what I’m assuming??) to sort out games for U6 teams has given ridiculous results. In my child’s U/6 group of teams, there are 3 teams from the same club, meaning these 3 teams have to do very little travel throughout the season. Extremely unfair to the teams from the other clubs in this group… especially with the high cost of membership fees and fuel atm. It would be nice if three quarters of my child’s games were at our home ground each week too and only a 5 min drive to get there each Sat morning. We have also been given no games against any of the U/6 teams from the next club closest (in distance) to our home ground, which from a common sense approach is hard to understand. I also took two of my children to games early in the season where there was no other team in attendance due to the complete stuff ups from admin or the app (who would even know?) which not only cost me time travelling and getting kids organised to go, but disappointment for my children and over 100km in wasted fuel and mileage on my car. Hopefully the PAID admin of Football Qld and it’s clubs take this onboard.

I’m a club, Admin, and I do use both admin version as well as the regular version. I don’t want to be critical, however there are some major issues which causes frustration for our members, team managers, coaches and players. Some of these issues are so basic that frankly it’s embarrassing for me to have to tell you you need to fix it. For example the message on top that constantly says you’re not connected to the Internet? Really? Could this not be fixed in 4 years? Example 2) Our Club received a fine of several hundred dollars and awarded a forfeit in the match that we won 4-1 on the basis that Team sheet was not submitted before the match, an allegation which is disputed. What I find extraordinary is the app does not have the functionality to flag, that the Team sheet was not submitted yet it allows/enables team managers or coaches to do the scoring an end of the match as if the team sheet was submitted ? A simple warning would be nice. Set aside, allowing the error to perpetuate. As a Admin, I cannot properly see what’s going on in our club. We have tried to contact your partners and our attempts fallen on the deaf ears so I have decided to communicate with you in this fashion hopefully will get the attention of the right person in your organisation. If you are really serious about making improvements, I suggest someone in your development team try to reach out to me I’ll be very happy to try to give you some useful pointers to make the app more functional/reliable.

6 weeks into the season and still waiting for them to get it right. The app is hard to read. If your team isn’t in the top 5, you can’t see what stats you are looking at. When you touch the screen to scroll, the whole page jumps about, so reading stats is impossible. One of the teams in our comp was omitted from the ladder for the first 4 weeks. One of the games in the first week was a 2-2 draw, but both teams received 3 points for a win, and it still isn’t fixed!!! The app directs you to contact their “partners” with any issue, but Football Queensland has ignored my enquiry for three weeks, so who is going to take responsibility? Who is going to fix the jumping around when you touch the screen and unreadable stats? The omission of teams? The inaccurate and uncorrected game entries? And please, please, put points back behind goals for and against, where they belong.