Western Union Money Transfers 4+

Very useful app!

Originally through my own ignorance I gave this 1 star. I’ll leave my original review down below for the record.

Wanted to send some money fast. Was told WU can send in minutes. Installed app and signed up. Got successfully verified. Set up my debit card. Tried to send a test amount of money and… 24 hours later still “in progress”. Money was taken immediately from my account, of course. Quite frustrating.

It turned out that the receiving client did not read their AliPay notifications. There was something they needed to do on their end. After they did it the transfer completed within a few seconds. I sent more money and it went through within minutes. So I over-reacted and posted a 1 star review. I’ve changed it to a deserving 5 star review now. Thanks WU!

Developer Response ,

Thank you so much for taking the time to share your experience again. We are glad to know that everything went well with your money transfer after all. As always, your feedback is greatly appreciated to keep improving our services.

AVOID THIS APPLICATION

I reluctantly used this application for a couple years. All the points I got were useless as I was never able to redeem them but, what made me stop using and deleting my account and application off my telephone was, their very inconvenient and ridiculous identity proof system they implemented recently. Asking people for a very detailed photo of their passports or driving licenses andthen their faces is JUST not right. Anyone can later use those to commit any frauds or crimes but, is if it was not enough, the application will not let you do this because, when verifying the identity, time will expire for security reasons so one can’t do it either. Finally, when calling customers support, they say one has to go to a store and prove our identity. What the hell ?? Is this the army or what so, CONCLUSION: a major hassle to use this and it’s not worth. It will be total nightmare. I changed for REMIT.

Developer Response ,

We are sorry to hear about your experience. We would like to hear more on what caused this negative feedback. If you wish to let us know, please contact us through the following customer service channel: https://bit.ly/3rhzpQA

Stated on app transfer would take minutes however after 2 days still processing

Unfortunately I can’t recommend Weatern Union’s app. I tried to send $1899 AUD from
my Australian account to my Brazilian account. I normally use wise to do these transfers and the transfer will be almost instant but WU app had a better exchange rate so I thought I would give them a try. I had previously set up my details in the app, and it stated that the transfer would take “minutes”. So completed the transfer and the status remained “in progress” for 24 hours. So I tried to contact WU using their chat feature in the app, doesn’t work, so I had to call them, the operator, although friendly was useless, she said she couldn’t cancel the transfer but would escalate the matter and 48 hours later the transfer is still “in progress” so I will have to run WU yet again. Meanwhile I’ve had to transfer the funds again this time using wise just so I could pay my bills in Brazil and leaving me short of funds in Australia. A total disaster for me.