iPhone Screenshots

Description

Western Union moves money across borders —when our customers need it, in the way that suits them best.

We have a vast network that reaches over 200 countries and territories#.

Ready to transfer money overseas from Australia?

It’s simple to start.

CREATE YOUR ONLINE PROFILE
Create an online profile by completing the registration form. Set up your login details.

We’ll need to confirm your ID details before you send your first money transfer. Keep your driver’s license or passport with you to complete details so we can verify your profile.

SET UP A MONEY TRANSFER
Western Union transacts in nearly 130 currencies. You can get a free, no obligation estimate for a money transfer to a selected receive country anytime.

Select the preferred option in each field to set up the transfer you intend to send. When all fields are complete, you will get an instant estimate of the exchange rate and transfer fee, these are the fields:

Select which country you want to send money from Australia.

Input the amount of money you want to send. For instance, you can send up to $50,000 to a bank account overseas in selected countries when you choose to pay from your bank account.

Select how you want the money to be received^: in a bank account, at a Western Union agent location for cash pickup, or in a mobile wallet*.

Select how you want to pay for the money transfer. You can pay using your debit or credit card, or via POLi.

Other features our app provides:

• Track your transfer anytime

• See your transfer history

• Make quick repeat payments

• Find your closest Western Union agent location



Got an issue? Get in touch with us by accessing customer care straight from the app.

Visit WU.com for more details.

# Network data as of 31 December 2019.

^ Payment option may vary depending on the receive country.
* Funds will be paid to receiver’s mobile wallet provider for credit to account tied to the receiver’s mobile number. Additional third party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service.

What’s New

Version 3.6

What’s new:
- Bug fixes

Ratings and Reviews

4.5 out of 5
12.8K Ratings

12.8K Ratings

Pyte Code ,

User-Friendly App for Money Transfer

I have been using this for some time now. I've found it user-friendly and convenient to use especially through my credit card.

My only concern is that the POLI doesn't seem to work for me. I've tried several times. Each time, after choosing the bank, I get a blank screen and the App hangs. I don't get the PIN number for the transaction to proceed. This means the money is not received by WU and it stays in progress until I ring and cancell it. Staff attending my call are very helpful and the cancellation process is straight-forward.

jerbz007 ,

Very slow and always hanging

Although, I always use the app to send money to my family in the philippines as it’s easy and quick through my phone, yet I have to bare with the system of how slow it is and most of the time whenever I swipe other windows to check some details, it would freezes the screen that I need to restart my phone and redo the transactions which is so inconvenient.

Moreover, the app has some payment option which is ‘in the store’ aside from the credit card and POLi, which most of the time has also lower rates compared to the other two. However, every time I used such option, it won’t let me finished my transaction and would just freeze the screen and hanged, and when I called Their customer service, there was no transaction was being made or completed. This has been on for several or countless of times which made me think that it was just there to catch and tricked more customers/user although it’s not feasible.

Sintopian ,

Not user friendly

The method of entering date of birth for a first-time user (as I was) is pathetic. At first it presented me with the present month calendar, March; I arrowed back to February, entered my birthday, and found that the record showed I was born in February 2021. I pressed reset. Tried again: there seemed no
way of altering year. So I kept arrowing back through months and years until a different method presented itself: select month and year. It eventually got my birth details. When attempting to use Poli I was horrified to learn I had to enter my bank password, with actual characters (not just a dot) appearing. So I switched, more expensively, to card. Unable to enter card number by pasting. I photoed my Visa card (AmEx not available); no record of whether successful. Was I supposed to QR it? So I entered card info manually. It’s be now over an hour s since I started the transfer. Not good enough, WU! - Terence Clarke

App Privacy

The developer, Western Union Holdings, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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