Xap Smile - For Guardians 4+

Just adding my voice to those who have come before… I am unable to get notifications from this app despite checking settings in all capacities and ensuring I’ve turned notifications on throughout. Just discovered a whole bunch of updates from educators t my daughter’s centre today directly addressing me that I would never have seen had I not opened the app. PLEASE FIX THIS - what’s the point for parents if we can’t see or receive anything?

I’m sure centres around Australia pay a lot of money for this app to help with the payment collections of a daycare centre but for anything else, this app cannot be relied upon especially if your a parent. And don’t try to get assistance. The support team handball you back to your centre who then have to raise the same ticket and also get no response. It would be great to be able to see my child’s day in the palm of my hand… instead I can only see photos on a computer. And don’t bother with notifications. They’ll work for a day and then stop working.
The end user of your “Guardian” app is the guardian so maybe start considering them in your dev plans and support systems.

Application is asking for unnecessary information like DOB add of parents, phone no(complete recipe to hack your bank account) Which should not be necessary as the registration is through invitation only.
Application is not by known or secure SAAS services where you can trust with your data. Unfortunately I am forced to share my details by Childcare, childcare already have these details. I am not sure why the are asking such details again. We are part of broken system where such important things have no value and ever one will start crying when this app would be hacked. Sorry but no sorry.