If your group insurance plan is with Desjardins Insurance, this app is for you. Intuitive and user-friendly, it makes your day to day life easier with a whole range of services that you can access anytime, anywhere.
With Claim 360°, you can:
• Submit a healthcare claim to Desjardins for yourself or any of your dependents in less than 30 seconds. No paper, no forms—all it takes is a few simple steps on your tablet or smartphone.
• Check whether your drug is covered and get an estimate of how much it will cost.
• Access your drug card to show to your pharmacist or other healthcare professional.
• Track your most recent claims.
• Manage your banking information.
• Manage your list of healthcare professionals.
• Check the balance in your health spending account, if you have one.
• Contact our customer service representatives, technical support agents or Travel Assistance team.
With Claim 360°, your group insurance is at your fingertips, whenever and wherever you need it.
To register for the Claim 360° app, you’ll need your contract and certificate numbers, which you’ll find on your payment card or insurance statement.
Certain features may differ depending on your plan or province.
Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.
Ratings and Reviews
Poor user interface and app design
Poor/lazy app design that is in major need of some quality of life improvements. It has been a chore to navigate and use this app. No face/touch id support or stay signed in feature which makes using the app in a pinch painful. Sunlife has a far superior and easy to use app.
Lazy design and implementation
Unfortunately, there is little point in reviewing an app like this. Most people don’t choose which company handles their employee benefits, and if yours uses Desjardins, this it the app you need to us. Maybe Desjardins reads these reviews and will act on some of them, so here goes...
On the positive side, this app does what the description says: you can submit and check the status of certain types of claims, check drug coverage, and view your direct payment card, etc.
On the down side, the app is just frustrating to use and has lazy design. No Face ID / Touch ID or “stay signed in” option, so you need to enter your password each time you use the app. In fact, if you come back to the app after a while, it appears that you are still logged in, and you need to navigate around a little before it realizes your session has expired and sends you back to the login screen. It’s handy to be able to pull up my direct payment card for the pharmacy, but it displays a very small virtual card that utilizes a small portion of my large iPhone X screen. I feel like I should apologize to the pharmacist when I hand them the phone for making them squint and read the tiny text. In light of having to sign back in every time I use the app, it would also be nice if I could access my direct payment card without signing in. This is something that GWL allows you to do in their app. You need to sign in to it, but once you have, you can access your cards and tell it to store copies that can later be accessed without signing in.
Another big frustration is the inability to see what my benefits are (other than drugs), how much of a benefit I have left for the year, or when I am next eligible for benefits that you can only use once every year or two (like eye exams and glasses). This isn’t just a problem with the app, though, as you can’t access this information through the website either. This means that you need to keep track of what benefits you have used and when and compare it against your benefits booklet, contact Desjardins to ask them, or just risk finding out that you have used up your benefit and that your claim won’t be paid. Again, GWL does have this functionality in its app and it was the main thing I used their app for.
Most annoying is that my healthcare providers that I have entered don’t carry over between the website and the app. So if I’ve filed a claim for a physiotherapist using the website, if I go to the same one again and want to submit the claim on my phone, I need to re-enter the provider’s details. Fortunately, the app does save them once you enter them on the app, but it seems like a no-brainer that it should sync across platforms. This isn’t as inconvenient as not being able to look up my benefits balances, but it’s extremely annoying because I just scratch my head and wonder why they wouldn’t include this simple and obvious functionality.
Often end up with a technical problem error when submitting a claim.
- Federation des caisses Desjardins du Quebec
- 41.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- Copyright © 2019 Desjardins Sécurité financière. Tous droits réservés.
Up to six family members will be able to use this app with Family Sharing enabled.