Bell Wi-Fi

Name: Bell Wi-Fi
Rating: 4.1 (17020 reviews)
Author: Bell Canada

Utilities

Only for iPhone

Free

17K Ratings
Ages

4+
Years
Category

Utilities
Developer

Bell Canada
Language

EN
+ 1 More
Size

454.8
MB

iPhone

*** Note: Please see requirements below for eligibility. *** With the Bell Wi-Fi app, easily take control of your home network. Enjoy great features to: • Automatically protect your devices against real-time threats like ransomware, phishing and malware with the AI enhanced Guard feature*. • Create a healthy and productive online environment for your household with content filtering and blocking *. • Easily share your Wi-Fi password by text message, email and more. • Control your entire Wi-Fi network by setting up who gets connected and when. • Pause the Internet connection on any device, whenever you want. • See who’s connected to your network and which devices are most active. • Create unique profiles for all users, assign their devices and personalize their Internet access with preset categories like Kid/Teen/Adult *. • Run speed tests and see signal strength by device. • Install and manage Wi-Fi pods. * Exclusive to customers with a Home Hub 4000, Giga Hub, or Giga Hub 2.0. Requirements: The Guard feature and its components are exclusive to customers with a Giga Hub, Giga Hub 2.0 or a Home Hub 4000 in all regions. Other features are available as per following requirements: • Ontario and Québec: Internet with a Giga Hub, Giga Hub 2.0, Home Hub 4000, 3000 or 2000. • Manitoba: Internet with Wi-Fi pods, Giga Hub, Giga Hub 2.0, Home Hub 3000. • Atlantic Provinces: Internet with a Giga Hub, Giga Hub 2.0, Home Hub 4000 or 3000.

Ratings & Reviews

4.1

out of 5

17K Ratings

I need to have 5 and 2.4ghz enabled with different names.
2019-12-05

Papaluchi
Can’t use the app since I need my 5 and 2.4 to have different names

Developer Response
Hello, Whole Home Wi-Fi includes the ability for our modem to automatically optimize the network by directing devices or pods to the 2.4 GHz or 5 GHz band based on your network or device needs and capabilities. This ensures the best in-home network configuration without requiring a user to manually manage two different networks themselves. If you wish to override this automated optimization and manage it manually, you can disable Whole Home Wi-Fi from the modem GUI (http://home). Please note that by doing so, you would no longer benefit from Whole Home Wi-Fi features or the Wi-Fi app. To learn more, please visit bell.ca/wifiapp
I need to have 5 and 2.4ghz enabled with different names.
2019-12-05

Papaluchi

Can’t use the app since I need my 5 and 2.4 to have different names
Developer Response 2019-12-10
Hello, Whole Home Wi-Fi includes the ability for our modem to automatically optimize the network by directing devices or pods to the 2.4 GHz or 5 GHz band based on your network or device needs and capabilities. This ensures the best in-home network configuration without requiring a user to manually manage two different networks themselves. If you wish to override this automated optimization and manage it manually, you can disable Whole Home Wi-Fi from the modem GUI (http://home). Please note that by doing so, you would no longer benefit from Whole Home Wi-Fi features or the Wi-Fi app. To learn more, please visit bell.ca/wifiapp
Ok
2019-10-06

Windsurfnut
Ok app, but needs remote router reboot control because the smart hub 2000 sucks.

Developer Response
Hello, we'll definitely pass your suggestion along to our teams. Please send an email to our support team at : bellwifi@bell.ca if you have any questions or would like further assistance.
Ok
2019-10-06

Windsurfnut

Ok app, but needs remote router reboot control because the smart hub 2000 sucks.
Developer Response 2019-10-31
Hello, we'll definitely pass your suggestion along to our teams. Please send an email to our support team at : bellwifi@bell.ca if you have any questions or would like further assistance.
Does not work
2019-02-28

BrotherSpence
After trying for a month to find the optimal physical locations for the wifi pods, I’ve concluded that this product simply does not deliver what it claims.The pods ‘optimize’ to the worst possible configuration. I have no other neighbouring interference so I’m baffled by some of the configurations. Most times, my furthest pod will connect directly to the modem with a poor signal, bypassing 3 other pods that are physically closer and have excellent signal. No matter how I change the physical location of the pods it generally starts off with a decent speed around 200mbps and within about an hour I’m getting around 1mbps. Since I am paying for 1.5gbps this is not acceptable as it is 1500x slower. During troubleshooting I even plug my PC directly to a pod via Ethernet to ensure that my computers network card is not to blame.Speed of the pods is only half the problem. How the mesh network chooses to connect devices is also faulty. My phone could be on the furthest node from the modem - If I walk 50 feet until directly beside the modem the phone stays connected to the far node and I have virtually no signal, or my phone drops the wifi network altogether. Devices that never physically move such as a Sonos speak try to stream music directly from the modem with intermittent signal when there is a pod less that 3 feet away.I have a few tech gadgets; Sonos speakers and a few Philips hue bulbs. This is important because they rely on consistent wifi signal to function. With Bell Plume Wi-Fi pods the Sonos speakers cut in and out constantly. Philips bulbs are often not controllable by my phone or light switches due to inconsistent signal. Moment to moment, YouTube or Netflix streaming varies wildly in video quality because of the fluctuating bandwidth - making it virtually unwatchable.All of these issues could be solved if manual controls existed in the settings menu. The ability to manually override network settings such as frequency channel has been around for over 25 years. Without manual controls this product at the moment is not ready for the consumer market. I am fortunate that Bell offered these for free with a promotion so I can switch back to my Google Wi-Fi product which functions perfectly. I only tried the Bell Plume pods because they were free and I wanted to compare. Definitely avoid!

Developer Response
Hello, thank you for your detailed feedback. We'd like to be able to look into this. Please reach out to bellwifi@bell.ca with your b1 number, App Store username (BrotherSpence) and we'll be able to troubleshoot. You can find your Bell Internet user ID (b1 number) by logging in to MyBell.ca. Looking forward to hearing from you.
Does not work
2019-02-28

BrotherSpence

After trying for a month to find the optimal physical locations for the wifi pods, I’ve concluded that this product simply does not deliver what it claims.The pods ‘optimize’ to the worst possible configuration. I have no other neighbouring interference so I’m baffled by some of the configurations. Most times, my furthest pod will connect directly to the modem with a poor signal, bypassing 3 other pods that are physically closer and have excellent signal. No matter how I change the physical location of the pods it generally starts off with a decent speed around 200mbps and within about an hour I’m getting around 1mbps. Since I am paying for 1.5gbps this is not acceptable as it is 1500x slower. During troubleshooting I even plug my PC directly to a pod via Ethernet to ensure that my computers network card is not to blame.Speed of the pods is only half the problem. How the mesh network chooses to connect devices is also faulty. My phone could be on the furthest node from the modem - If I walk 50 feet until directly beside the modem the phone stays connected to the far node and I have virtually no signal, or my phone drops the wifi network altogether. Devices that never physically move such as a Sonos speak try to stream music directly from the modem with intermittent signal when there is a pod less that 3 feet away.I have a few tech gadgets; Sonos speakers and a few Philips hue bulbs. This is important because they rely on consistent wifi signal to function. With Bell Plume Wi-Fi pods the Sonos speakers cut in and out constantly. Philips bulbs are often not controllable by my phone or light switches due to inconsistent signal. Moment to moment, YouTube or Netflix streaming varies wildly in video quality because of the fluctuating bandwidth - making it virtually unwatchable.All of these issues could be solved if manual controls existed in the settings menu. The ability to manually override network settings such as frequency channel has been around for over 25 years. Without manual controls this product at the moment is not ready for the consumer market. I am fortunate that Bell offered these for free with a promotion so I can switch back to my Google Wi-Fi product which functions perfectly. I only tried the Bell Plume pods because they were free and I wanted to compare. Definitely avoid!
Developer Response 2019-03-28
Hello, thank you for your detailed feedback. We'd like to be able to look into this. Please reach out to bellwifi@bell.ca with your b1 number, App Store username (BrotherSpence) and we'll be able to troubleshoot. You can find your Bell Internet user ID (b1 number) by logging in to MyBell.ca. Looking forward to hearing from you.
Horrible expérience!
2019-12-05

tleveque
J’ai installé cet app après un courriel de Bell la décrivant comme étant une app pour gérer et contrôler son réseau wifi à distance... Mensonge! C’est une app pour nous vendre les « pods » de Bell! Et après m’être connecté, l’application a forcé mes 2 réseau (5Ghz et 2.4Ghz) à utiliser le même nom.... ce qui a mis complètement mis à terre tout mes appareils connectés! Ça m’a pris 3h à tout reconfigurer!Et après je suis retourné dans l’app pour voir ce qu’elle peut faire.... et ça bug! Page noire, page de chargement infini, déconnection du compte, application qui quitte, et quand ça marche, je découvre que ça ne fait presque rien! Ça ne parle que des Pods! Et en plus ça me dit que j’ai déjà le nombre maximum de pods.... je n’en n’ai aucun!Vraiment Bell, retournez à la table à dessin et testez vos applications avant de les publier!!

Developer Response
Bonjour, nous sommes désolés que vous éprouviez de la difficulté. Nous aimerions mieux comprendre et vous aider. Veuillez envoyer votre code d’utilisateur Bell Internet (code b1), le meilleur numéro de téléphone pour vous rejoindre et votre nom d'utilisateur du App Store (tleveque) à notre équipe de soutien : bellwifi@bell.ca. Vous pouvez trouver votre code b1 sur MonBell.ca. Merci pour votre patience. Dans l'attente d'avoir de vos nouvelles. Pour de l'assistance immédiate, veuillez nous appeler au 1-844-310-SURF (7873)
Horrible expérience!
2019-12-05

tleveque

J’ai installé cet app après un courriel de Bell la décrivant comme étant une app pour gérer et contrôler son réseau wifi à distance... Mensonge! C’est une app pour nous vendre les « pods » de Bell! Et après m’être connecté, l’application a forcé mes 2 réseau (5Ghz et 2.4Ghz) à utiliser le même nom.... ce qui a mis complètement mis à terre tout mes appareils connectés! Ça m’a pris 3h à tout reconfigurer!Et après je suis retourné dans l’app pour voir ce qu’elle peut faire.... et ça bug! Page noire, page de chargement infini, déconnection du compte, application qui quitte, et quand ça marche, je découvre que ça ne fait presque rien! Ça ne parle que des Pods! Et en plus ça me dit que j’ai déjà le nombre maximum de pods.... je n’en n’ai aucun!Vraiment Bell, retournez à la table à dessin et testez vos applications avant de les publier!!
Developer Response 2019-12-10
Bonjour, nous sommes désolés que vous éprouviez de la difficulté. Nous aimerions mieux comprendre et vous aider. Veuillez envoyer votre code d’utilisateur Bell Internet (code b1), le meilleur numéro de téléphone pour vous rejoindre et votre nom d'utilisateur du App Store (tleveque) à notre équipe de soutien : bellwifi@bell.ca. Vous pouvez trouver votre code b1 sur MonBell.ca. Merci pour votre patience. Dans l'attente d'avoir de vos nouvelles. Pour de l'assistance immédiate, veuillez nous appeler au 1-844-310-SURF (7873)

Automatically protect your devices against real-time threats like ransomware, phishing and malware with the AI enhanced Guard feature

Version 3.178.1

2025-10-25

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics