Van311 4+

City of Vancouver

    • 2.2 • 37 Ratings
    • Free



Connect with the City of Vancouver anywhere, any time!

Van311 lets you request a service, get emergency updates, or get quick access to our online services.

Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue.

Have questions, a problem, or feedback? Reach out to us at

What’s New

Version 1.1.8

Known bug fixes

Ratings and Reviews

2.2 out of 5
37 Ratings

37 Ratings

gyhanggamil ,

World best place with world worst city stuff

World best place with world worst city stuff. I wander how much they spend to create this trash.

MyNameIsPrints ,

Actually a deterrent from reporting issues

STILL garbage! Won’t even allow me to enter street address for location - even the address the app itself suggests! Can’t proceed with report! How many reports does the city blow off this way?
Laggy, buggy, and just when it looks like it’s finally going to let you submit your report, it freezes or crashes again. Tax dollars presumably paid for this app, but apparently testing was too much to budget for. It’s useless garbage. So who’s responsible for its current state? Has it ever really worked? Phoning in just tells you to use this service instead.

shoefreeek ,

Useless app in HTML with bad UX

Completely useless app, difficult to read, navigate and find basic information. Not sure why this exists in 2024.

App Privacy

The developer, City of Vancouver, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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