Van311 4+

City of Vancouver

    • 2.2 • 31 Ratings
    • Free



Connect with the City of Vancouver anywhere, any time!

Van311 lets you request a service, get emergency updates, or get quick access to our online services.

Using this official City of Vancouver app, you can report City maintenance issues, such as potholes, graffiti, or burnt out street lights. It will geo-locate your location and give you the option to add a picture to help describe the issue.

Have questions, a problem, or feedback? Reach out to us at

What’s New

Version 1.1.7

Known bug fixes

Ratings and Reviews

2.2 out of 5
31 Ratings

31 Ratings

Someone in Vancouver ,

Needs major updates

I echo the reviews mentioning slow processing and the inability to migrate accounts. I regularly have to close and restart the app multiple times in order to submit a request; the app freezes in processing the beginning steps of a request. The design of different categories also seems needlessly complicated, and if I try to search for the correct category instead of following the prompts to find it, the app also frequently stalls.

MyNameIsPrints ,

A deterrent to reporting concerns

When you try and use this app, just take a moment to remind yourself that someone at City Halk got paid to deem this application good enough to release to the public. Or maybe its job is to convince you it’s impossible to get your concerns addressed. New updates and rebrandings of this app keep coming, but it still doesn’t even let you edit info you’ve entered without changing other info (a random new address?), or just freezing up and crashing.
Since it’s continued in such a useless state through numerous updates, this is clearly just normal functionality for this app. Just like sweeping tents off Hastings Street and pretending people aren’t just carrying on camping along the residential nearby streets. Keep pretending, Mayor Sim.

Ride79 ,

Garbage. But the crappy garbage collection in Vancouver

Freezes, location sucks, can’t report anything.

Maybe you should take that 300L salary for parks manager off LinkedIn and pay some devs

App Privacy

The developer, City of Vancouver, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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