Okay, so been an occasional user since 2021. The thing is, I like to order a nice hot soup when I am sick, which is the case today too.So I ordered my soup, my soup was ready according to the app and noone was picking it up. Ten minutes. Twenty minutes. Now what is the point of ordering a nice hot soup on a sick day and getting a cold soup? So i decided to contact the “support” which turned out to be a bot. After another long back and forth with the bot, they connected me to a “human”. So now, I’m in Prague, my app is in Czech, and the “human” is this “George” who communicated in me in English. Now, I personally am able to communicate in English, but I do think many users in the Czech Republic aren’t. Even after complaining that the “human” is communicating in English, they kept writing to me in English. I am not at all convinced this “human” was a human, it most likely was another bot, just in English. So after an hour of back and forth and me explaining that after this-much-time the soup will be cold, FINALLY the order got cancelled so I could finally order from another app so that i can enjoy my freaking HOT soup.I also asked the bot to at least give me the contact data of an actual human so that I could make an actual complaint. I never did get these.Just to put this into perspective, in the time I was trying to get my soup, my washing machine started and finished an entire washing cycle. I assume it could get me food quicker than “Bold food”.

This happened around 2 months ago. I was waiting for the delivery for more than 1,5 hour and then the delivery checked as delivered. After contacting the support they said that the courier was on my address so they won’t compensate me. Courier didn’t called and neither leaved the message. Support told that I should go to watch if he didn’t left it in front of the building but there wasn’t anything. In order I specifically wrote that the courier should call me when he will be nearby and I will come to take the delivery. So after all this time spent waiting and talking to support. I was hungry for another hour and paid around 20€ for the delivery I didn’t receive. People should really start to work for bolt because at the end of the shift you can just take the food, come to address, confirm delivery and take it home.Update:After technical support reached to me after few months. I again created a support ticket(as they told me to do). In app support told me that returns are only possible until 30 days after ordering. This is so incredibly stupid it literally hurts. Worst in app support I had to deal with.

Their service on my last two orders has been terrible and they’ve done nothing to reimburse my lost time and stress over this. An order I made a few days ago was cancelled after 50 minutes of waiting for my food, just for me to have to reorder and in total wait more than an hour and 20 minutes for my food to arrive to which I effectively told “tough luck”. On my most recent order I had to wait an additional 25 minutes for my order and then deal with a courier, unable to speak any language which people in my country are familiar with, while I was standing outside in the rain and he was waiting in his car infront of my building, not exiting to check where I was, even though I informed him I was Infront of the building in a phone call. I contacted support about both incidents and they couldn’t be bothered giving me a coupon or something to soften the blow of this terrible service, as any of the other delivery services I’ve dealt with would’ve done and have already done when I had similar issues with their orders. Don’t use Bolt, use Wolt or Foodora.

I wish I would never waste my money and time at bolt food. I was at some location 12 hours ago and DID NOT open the f app and still my location went wrong.. I have no problem with other apps but bolt food.. the food was simply delivered to the place where I happened to be 12 HOURS AGO!!!!!! delivery didn’t help at all just set it as delivered, absolutely no customer service contacted me back and I asked for help more than one hour ago, can’t call them get in touch just took my money, delivered order where I have never ordered it to this random place.. if I could rate the app service and over all everything is just tragedy.. such a shame, hope you will bankrott soon so there is more space on the market for better companies who actually want to do what they do and not f around with customers money and nerves!!!!! From what I see there are many confused deliveries maybe the same location problem.. smells like saving money much hm :)))