This is one of the worst examples of mobile software development I’ve seen in a while. No smooth transactions between screens, no usability perks like saving entered payment information from the previous screen when you go back to it, forget about it. I really hope this team has a PM or something, to read this review and take measures, which are really needed if you want users to stick, and not convert to LHV or Swedbank. It’s end of 2024 where all banks already found safe alternatives to logging in with 2FA (smart id) every time - use biometrics for the login. This app does not have any of that, you need to manually confirm Smart ID to simply log in. And even for that, they couldn’t implement automatic check if you confirmed your Smart ID or not - you need to manually tap “Confirm”. Again, all banks have it automated for better user experience. You can’t even tap on the transaction from the dashboard, you need to tap “See all transactions” first, and then it would let you tap on a specific transaction to see its details.Also, overall performance is really poor. It’s slow with loading every possible screen that contains any data - main login screen, dashboard, each screen with payments, transaction data etc takes 1-2 seconds to load.

Really not stable app , the same with website .You can’t be sure that you able transfer money because very very often it’s just not working. That was main reason to change the bank and open new bank account.

Dear developers,Looks like you never saw a normal banking app. Please make some research, install and try others apps.If you know how normal app should work, then refresh your knowledge regarding frontend and backend. I won’t point at usability issues, bad implementations and errors, cause the list is too long.

There is no words to express the terrible quality of app and service Luminor is providing to the customers.This is so bad that makes me wondering if i should change my bank after 30 years being a customer.Shame of the IT department 😡