MyAXA Egypt ‪٤+‬

Finally the company reacted to their customers and succeeded to give instant access to be able to see their investments… but the app performance is fluctuating for a period of 9 consecutive days app figures were frozen - not reflecting the actual situation of the policies- I had to contact the call center in order to get the latest situation. Consistency is a MUST when you turn into digital
Sometimes I cannot find my policies reheated on my account
Please exert more effort in stabilizing your app performance

If there was a rating less than 1 star I would give it. ’ve had the worst experience with AXA during the renewal process and it is the same every year. The application doesn’t work and doesn’t show that the policy has been renewed. When I complained, customer service through the hotline informed me that it takes 5 days for the application to reflect the renewal. When I asked them what if I needed to go to the hospital, they told me that it would be updated on the app in about 5 days and that I should wait. I waited and complained more than 5 times and asked to speak to a manager, but nobody bothered to call. Only when I reached out to AXA Global did someone solve my problem and someone reached out to apologize. The application worked about 2 weeks after the renewal. In addition we no longer have an account manager that we can turn to when we have any issues so there is nobody that you can speak to to solve any issues or answer any questions or concerns.

The customer service/ Complaining teams are unprofessional and don’t have a solution for what they did.
Ex: i paid for an insurance policy for my daughter (new born baby) and they mentioned after payment that there is no more cards and everything will be via QR codes and applications, to create an account for my daughter they want her mobile phone and email and neither mine nor her mother can put ours, we have to buy a new mobile dual sim cards or buy a new mobile for the baby!!!! This is the CS way to solve the problem.
I can’t get my money back and can’t do claims.
This is totally mess and when you ask for escalation, they answer that you can come to the office, but the answer will be the same.