AA-X 4+

All set up but not working :/

I downloaded the app last week and got my plug in device this morning. I plugged that into my cars ODB port and went through the step by step guide on the app (red lights on plug-in are flashing indicating a 4G connection) Everytime I click ‘I’ve done this’ at the end of the tutorial in the app it has a loading icon and then does nothing. When I go press ‘close’ at the top it keeps prompting me to use the guide on the Home Screen and telling me to get started. Anyway that was this morning, I’ve been driving since leaving it plugged in, and the app still is saying the same thing, it also says the status of my car is ‘unknown’ I have unplugged the box, removed the extension (which turns out wasn’t needed) and tried again and it’s doing the same.
Also the ‘book a service’ and ‘found an issue’ buttons on the app don’t work.
I don’t know if it takes a few days to collect the data but it doesn’t look like it’s doing anything apart from the plug in box flashing.

Developer Response ,

Hi, sorry you're having this issue with your device. This should be resolved now but if you're still experiencing the same problem please email us at aax@theaa.com with your vehicle reg and membership number and we will investigate. Thanks! AA-X Team

Keeps telling me battery is in very poor health

I have had the app for a couple of months now. Last week it told me that my battery was in poor health. My husband put the battery on a charger which showed that there was no problem at all. Days later it is still sending me the same message. I went back into Car Genie and it says my battery is healthy! AAx is no good if you can’t trust what it is telling you.

Developer Response ,

Hi 2SonMum — thank you for your feedback. The new AA-X battery health algorithm is more complex and looks at 4 factors whereas Car Genie only measures voltage, this is why the two can show different readings. If you could email us at aax@theaa.com with your car reg and AA membership number and our team will be happy to look into this for you. Thanks, The AA-X Team.

Waiting for it to be better

I’ve had the Car Genie App since it was launched and it was excellent. Incredibly helpful identifying when lights had been left on, battery health and especially the trip log for business/pleasure which was invaluable. Disappointing that the replacement, AAX, has been launched not completely ready, it would appear. I appreciate its work in progress and sure it will be as useful one day as Car Genie with the same features. I’m having the same battery warning ‘poor’ as other users here despite there being nothing wrong with the battery. The battery has been recently diagnosed as it quite new too. I never had any false readings with Car Genie and trusted it explicitly. The AA App has, like the AA, to be 100% reliable. Any element of doubt negates the reason for having the App especially with a subscription model. I hope this review encourages further updates & improvements. Many thanks.