AJ Bell 4+

I cannot access my account, cannot contact them, website is giving a 403 error app is completely down and has been for at least a week that I know off. Worried my investments have been lost!

***Update***

App and website has started working in last 12 hours and can log on successfully. Updated review to reflect.

Thanks for leaving a review. We're sorry to hear about your experience. We'd like to reassure you that our app and website have not be down. If your having trouble accessing your account please call 0345 54 32 600 or email help@ajbell.co.uk, who'd be able to help you.

Been using the app for a year+ and generally like what it provides, although certain things are a bit clunky like when you’ve got more than one type of account. Would be neat if there was a whole portfolio overview as I’ve got the same fund across multiple accounts.

**BUG**: In the total fund manager charges for the fund with ISIN GB00BMJJJF91, the initial charge is £0, the annual ongoing is £7.80, so the total in my mind is £7.80, but the app says it’s £5.19.

The ‘amount’ the charges are being calculated for in this example is £6000, but it’s the same story no matter what value you put in. Perhaps I’m misunderstanding something though, which still means further clarification could be added in the app.

Thanks for leaving us this review. We appreciate your suggestion on a whole portfolio overview, which we’ve passed on to our Product Development team. We’ve also investigated the fund manager charges for GB00BMJJJF91 and have identified the issue. There’s a transaction fee of -0.04% on top of the annual ongoing charges (0.13%), which makes the total 0.09%. We’re aware that transaction fee isn’t currently displayed on the app – we’ll look into this. Thanks again for taking the time to give us your thoughts.

While I think AJ Bell might be a decent company, their app makes me regret opening an account every day.

From a security standpoint requiring FaceID and 3 characters from your password and the answer to a security question isn’t actually very secure.

The 3 random characters of your password require them to store your password in plain text format to match against - which no company should be doing these days. The addition of FaceID and security question don’t inspire much confidence after these glaring security issues. Don’t get me wrong FaceID, if implemented properly, can be more secure than hand rolled bad password management, just most companies get this wrong so there is little hope for this app. 3 random characters also prevents me using a password manager and a super secure 15 random character password.

Thank you for taking the time to leave us a review. We’re sorry to hear you’re unhappy with our log in process and we’ve passed your feedback on to our Product Development team. Thanks again.