We have recently updated our Digital Banking app to improve your experience and provide some important new features.
The Al Rayan Bank mobile app enables customers to securely manage their finances on the move.
Customers who use the app can:
• Manage their personal accounts
• View their Al Rayan Bank products and apply for products online
• View their account statements
• Pay bills
• Contact the Bank through our secure messaging facility
Please note this app is for customers of Al Rayan Bank PLC, not Masraf Al Rayan QSC.
Terms and conditions apply. You must be aged 16 or over to use the Al Rayan Bank mobile banking app. Copyright © Al Rayan Bank PLC 2019. All rights reserved.
We have recently updated our Digital Banking app to improve your experience and provide some important new features. Here are some highlights of the recent improvements.
• Push notifications so that you can verify your online Al Rayan Bank debit card transactions easily through the Digital Banking app.
• ‘Stop and think’ messages to reduce your risk of fraud when you make an external payment or set up a new payee.
• Share your account and payment information with friends, family and colleagues.
Ratings and Reviews
Great app once you get past difficult registration
Initially I rated this very low but turns out it was because of the registration. Basically it is quite confusing as you can't use your existing web login, you need to create a new one. And even then you need to know your security questions and get them 100% correct otherwise you will be locked out. Best thing to do is just call them up, although you might need to wait 30mins before getting through to someone.
Once you do get through this however, the app is actually pretty good and well designed. So the app makers have done a good job. Just a shame they didn't put the same thought into the registration process
Developer Response ,
Hello, thank you for taking the time to leave your review. We are sorry to hear of the issues you have been experiencing. Please call us on 0800 694 7193 and we’ll be happy to help you through the registration process. You can reach us on Monday to Friday 9am to 7pm and Saturday 9am to 1pm. It’s also worth mentioning that we have since released an updated version of the Mobile Banking app, so you may wish to try installing it again.
Worst ever app
It took me two days and few calls an hour each to customer services just to install and run it for first time, after few logins it crashed, was advised to reinstall it, but due to no success with log in it asked me to change my password and eventually blocked me, had to call customer services, they advised me to reinstall it again and call them after, it crashed again. Unfortunately there is no way I can login on the website either. I will need to visit a branch but they will probably divert me again to customer services. Last year they made my account dormant and transferred my money to a hidden holding account which I was unable to see, few months they wasted me to prove my address history and IDs, meanwhile they deleted my inactive account with history of transactions, I called them and I was shocked they offered to delete all my messages too. As I again cannot see my account I now pray they do not “steal my money”. My conclusion is that this is NOT a bank YOU CAN TRUST IN. Looking forward to move my money to another bank ASAP.
The app, when it works, is reasonable in the information it provides about your accounts and the actions it allows you to carry out. However over the 12 months I have had the app on my phone it has failed on more than 2 occasions which has meant ringing customer service to sort the issue and several times deleting the failed app and downloading a further app which entails re-registering. All frustrating when all you wanted to do was a quick transfer of money!
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Al Rayan Bank PLC
- 183.5 MB
- Requires iOS 13.0.0 or later.
- Requires iPadOS 13.0.0 or later.
- iPod touch
- Requires iOS 13.0.0 or later.
- Age Rating
- © Al Rayan Bank PLC
Up to six family members will be able to use this app with Family Sharing enabled.