Amazon Flex 4+

It’s not too bad but there’s a few improvements to consider.
1. When fallowing a route the map zooms out too far and sometimes can be difficult understand which road you need to turn into.
2. When selecting blocks, it would be useful to see the first two letters of the available postcode area for the block.
This would help drivers know which areas their going to in advance and able to pre plan routes to the area and advoid traffic. Also for example- if person ‘A’ lives in a CT postcode and person ‘B’ lives in the opposite TN postcode, surely it would make more sense for drivers to do their more knowledgeable area to ensure all deliveries are easier to find and complete, plus it’ll say a lot of time and fuel for each driver.
3. Taking a photo of the customers I.D on an AVD package would be faster and more accurate than inputting the details manually.

The app works great not going to lie but, there is a big problem on IOS devices (not all of them , i think it depends on the app version). The problem is that every time i work with a partner we both have the phones linked up together and every time the one that is the "helper" the app is always crashing making us only working with 1 phone. Gps is alright i know some housing states are new and the roads are not there yet but the way that the computer or (someone) does the routes are so bad that i can drive up and down the same road 8/9 times in a single shift and that only burns time! Other than that everything is ok just the IOS problem is the major problem. PS: Add and option on the menu to tell the drivers where are toilets close to us that will help everyone.

Overall I find using the app fine. I would like to suggest the following;

Map zoom needs to be closer as sometimes it’s too far to see the correct turn to make.

Routes are pre done for the driver, but to have a choice of doing the route forwards or backwards would help. I find that a lot of my routes take me further away from home/pick up point. If I could do the route backwards, without having to select every drop manually, it could save a lot of time and could even cut down the amount of time required for the route. Helping drivers finish closer to home/pick up point would help me get more slots booked because I can get back at an earlier start time.

I will be honest and don’t find driver support helpful. A lot of the people I speak to can’t help if something happens on a route and tell me they are not part of that team! (This has happened a few times) Having options of what my issue is before coming through to someone who can help would help improve the app, speed up any issues on route and overall make the driver feel safer.