ASOS - Discover Fashion Online 4+

I absolutely love ASOS! It’s my favourite shopping outlet and always my go-to for outfits/gifts etc. The app is so easy to use and every transaction I’ve had (until my most recent one) has been smooth and easy! The next day delivery is brilliant. I order frequently from here and I’ve never had a problem, returns are usually done quickly and no hassle. I purchased an item on 8th Feb which was a gift for my other half, his birthday is today and the item is too small, the 28 day return period ended yesterday but I contacted ASOS as they are usually so amazing and explained the situation, I would have been happy with an exchange or a credit note yet even though I’m a loyal regular customer that spends a lot of money with them they have refused to help me. I totally understand the policy but I’m really disappointed in this outcome as I run my own business and I look after my loyal customers as surely you want to take care of the people spending money with you and keep them happy? I get not having a refund but an exchange or credit note would surely not have been too much trouble. It seems greedy like many other big chains have been during the pandemic. I will think twice before using ASOS for gifts again. Not happy at all

ASOS is not only my fav + go-to online shop, but the App has just made the entire shopping experience so much easier and efficient and I just love it! It’s the best App out there, in my opinion, for online shopping. And the App just makes my experience shopping all the more enjoyable.

I also love the new feature, where you can create boards. So, for example; you can create a board for different outfits that you’ve styled to see how it might look together (an amazing feature if you have an event coming up, and you can create multiple boards with multiple outfits, accessories, shoes, beauty products etc.. or you can have a board for jackets now that we are entering into the Autumn/Fall 🍁+ eventually Winter ❄️season..)

The options are endless and its not only helpful and practical and keeps your shopping mind organised (when, for me, it’s usually completely scattered) and I end up with too much of 1 thing and forget the thing I actually have been needing desperately, but it’s also just SO much FUN 🤩🩵✨👌🏼 it’s become my new favourite thing when it comes to online shopping 👌🏼👏🏼 1000% recommend!

I have been really enjoying ASOS and the great pieces on offer. I am able to find something for any occasion and returns are so easy which I find really helpful for finding the right size/trying more than one option. I also love the range - plus size and items I love in more than one colour.

Next day delivery has also been super for getting items nice and fast. Only complaint is that my last order took three days to get to me even though I have an annual next day delivery subscription. DPD are usually great, however I got a email from them this time with a picture of where they left my notice card saying they missed me but it was not my house and I had been in all day (Saturday 14th July). I was not able to contact them so thought it might be worth notifying you. They then said it would be delivered on Sunday and so I again stayed home all day and they did not attempt to deliver again.

Hoping it does not happen again as I otherwise love the service - thanks!