The ASOS app is home to more than 850 brands, over 85,000 products, free delivery and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be.
More ASOS app perks:
• Apple Pay for easy, speedy checkout
• Style Match – just take a picture, or upload one, and we’ll find similar products for you
• My Recommendations, AKA a tailor-made edit personalised for you
• A seamless experience between devices (synced Saved Items and shopping bag)
• Sale alerts and promotional nudges, so you’ll always stay up to date
• Handy catwalk videos and 360-degree views of products
• Delivery to 242 countries worldwide
Our behind the scenes tinkering = a better, bug-free experience for you. All part of the service.
Ratings and Reviews
I absolutely love ASOS! It’s my favourite shopping outlet and always my go-to for outfits/gifts etc. The app is so easy to use and every transaction I’ve had (until my most recent one) has been smooth and easy! The next day delivery is brilliant. I order frequently from here and I’ve never had a problem, returns are usually done quickly and no hassle. I purchased an item on 8th Feb which was a gift for my other half, his birthday is today and the item is too small, the 28 day return period ended yesterday but I contacted ASOS as they are usually so amazing and explained the situation, I would have been happy with an exchange or a credit note yet even though I’m a loyal regular customer that spends a lot of money with them they have refused to help me. I totally understand the policy but I’m really disappointed in this outcome as I run my own business and I look after my loyal customers as surely you want to take care of the people spending money with you and keep them happy? I get not having a refund but an exchange or credit note would surely not have been too much trouble. It seems greedy like many other big chains have been during the pandemic. I will think twice before using ASOS for gifts again. Not happy at all
Loving the trends in offer !!
I have been really enjoying ASOS and the great pieces on offer. I am able to find something for any occasion and returns are so easy which I find really helpful for finding the right size/trying more than one option. I also love the range - plus size and items I love in more than one colour.
Next day delivery has also been super for getting items nice and fast. Only complaint is that my last order took three days to get to me even though I have an annual next day delivery subscription. DPD are usually great, however I got a email from them this time with a picture of where they left my notice card saying they missed me but it was not my house and I had been in all day (Saturday 14th July). I was not able to contact them so thought it might be worth notifying you. They then said it would be delivered on Sunday and so I again stayed home all day and they did not attempt to deliver again.
Hoping it does not happen again as I otherwise love the service - thanks!
Hit and (mostly) Miss
ASOS is a very convenient way to buy clothes and is always the first place I look for stylish and affordable things to wear. After shopping here for a few years I just have to get the odd quirks off my chest.
Their photos are often highly misleading with models in awkward and often weird poses that give you no inclination into how the piece will look on a regular person. Adding to my distrust I have for what I’ll be getting (often relying on Klarna to try things on first just in case) I find items will have weird flaws in them I’m never sure how to feel about. Tiny pockets on a pair of baggy jeans for example. Oversized T-shirts that are tight. Black jeans that aren’t black at all or jackets costing almost £100 where the zip dismantles itself the first time I do it up.
But the thing that gets to me the most about this app is that while ASOS boasts 1000s of products to choose from they rarely have what I’m looking for. And this is coming from a guy who doesn’t ever wear “statement pieces” or stuff that makes me stand out all that much I just like them loose and comfortable. Without weird quirks like tiny pockets or knees slimmer than the rest of jeans.
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