Axparis 4+

AX Paris has become my favourite place to shop!!! I find the clothes always fit so well and very true to size with amazing cuts that suit me every time! I’ve never had to send a single item back. Plus I work in the beauty industry and I have been asked on numerous occasions “where is your outfit from it looks amazing “

This is the 2nd time I’ve had to order the dress. The website prompted me to complete purchase via app for 10% off. Which I did but did not realise that it defaulted the size back to an size8. I tried everything to amend it within the first few minutes but the app doesn’t give that option. I then emailed the only place I could for them to only respond within 30 minutes of my order being placed saying it was already past fulfilment so I would have to reorder or wait to return. I think this is a very dated process and app has many flaws as well as website. Customer service got back quickly but only to say that the simplest of request, so early in the order couldn’t be done therefore not that helpful. When trying to post this review it also took a lot of time as it wouldn’t let me continue without giving myself a nick name- all tried where taken and I got to the point where I nearly gave up

I was put off by the fact this product, in fact most of the products on the site, were modelled by the same person who was extremely thin, in my opinion looked unwell thin! I wanted to give them some nutritional advice not buy the item!
I’m just hoping that when it arrives it suits a size 12-14 person. I think these adverts should be modelled by several different sized people/models. That would be really helpful!
Going to keep on shopping as haven’t got much faith in it looking good on me!
The site itself is quite good though, easy to follow & flip through range, can’t filter specifics but then you can’t do that in stores either really!