Baha Smart App 4+

I cannot believe that your developers have either used the products they are coding for, or even spoken to users of the devices - such is the poor usability / design / connectivity issues of the app. The problems are multiple - but lets start with a couple of obvious ones - 1. Why would I want a background of a child in the app? This is certainly not my demographic or anything close to it, it’s just visual clutter. 2. How am I supposed to choose a program when they are ALL the same icon without any other identifier ( such as their number ) against them. A similar problem exists within the audiologist software that they cannot rename a program - they are all called “Everyday” - completely useless.

Hi Aussie Robbles, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

This is an amended review - I have been using the smart app now for a year and despite a rather basic layout and an unexpected restart a couple of times which deleted my ‘favourites’ settings, the app has been great and I use it everyday to get the best from my Baha 6s. However, now the app has been updated, the functionality has gone backwards. Like others at first it appeared the symbols disappeared and it wasn’t clear how to select the different strings… also it made it impossible to tell on the my Apple Watch which setting was selected. Having now deleted the app off my iPhone and reinstalled it - I have the symbols! I still have to scroll through all the options to get to my favourites but at least I can now see the settings better on the phone and watch. It would be good if there was better customer support for this app as I still think it’s great and very helpful in getting the most out of my aids!

Thanks for taking the time to let us know about your issue louandandy. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app.
If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

You don’t update the app regularly as clearly all these issues are not isolated and nothing has improved. We use and have gone through invasive surgery to improve our quality of life. Your inaction is seriously having a detrimental effect on our lives as we are not able to use our implants to their full potential. You like to claim how amazing and cutting edge the technology is but can’t even sort your app out. I’d suggest all those affected get in touch with the CEO of cochlear,not customer service,and demand an improvement to the app. I’m assuming those in customer service don’t have hearing issues otherwise they’d take our complaints seriously.

Thanks bluebadgebabs for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service