Barclays 4+

Best mobile banking

So i made a transfer unknowingly to a fraudster account. What barclays did was to immediately lock my account and tried to contact me but unfortunately i wasn't able answer them but i got no way of accessing my app and able to pay the fraudster coz they immediately put a stop to it. It would be nice if all banks does that. Monzo did not do anything like that. It didn’t block me from using my app. But it would have been nice and safer that way atleast you will not lose your money. It sure as hell as scary at first coz why all of a sudden you are having a hard time accessing your app but then it is much safer for costumer. So unfortunately i bought a ticket through this person, she sent me the tickets through skiddle app and read that app was almost perfect rating in here so imagine my surprise that it is a scam and the tickets are all invalid tickets so when i showed up to the event i couldn’t get in. I like what barclays did lock mynaccount so i have no way of paying it unlike monzo i was able to do the transaction. Not blaming monzo for my stupidity but it would have been a nice that it would protect people from scam and fraud. Kudos to barvlays for going extra mile protecting its costumer. Barclays is my main bank. Monzo is just for transferring small amounts.

Flawless. All banking apps should be like this.

I’ve used this app for years, and every time they update it, it gets more helpful. Today I saw an “upcoming transactions” button in my account view that I’d not seen before, and when I pressed it, the app listed all the direct debits that were due to go out of my account in the next week - which, by sheer coincidence, is exactly what I’d opened the app to find out. The app has this “effortlessly helpful” quality that has inspired me to write a review; I can’t remember the last time needed to in log into the Online Banking web portal, because the Barclays app does everything. I genuinely think all banks should take notes on what the Barclays dev team have done here - the app doesn’t just make day to day banking easier, it is the only app I’ve ever used that has genuinely useful “money management” features (rather than gimmicks and charts that just look pretty). By contrast, I also have an account with HSBC, and their app has always been dreadful to use (even after the recent updates), so I really see the difference first hand. Excellent work from Barclays - thank you!

Dreadful

Amazing that the companies with the worst web sites and apps are all in the FTSE 100. One would have expected that a company the size of Barclays could produce a better app than this.
I tried to contact the Smart Investor team via the in app help the other day. Firstly, the keyboard obscures the text so if you make a typo you won’t know about it until after you’ve sent the message. That’s assuming you can send the message! After typing a few lines of text, the submit button disappears so you have to keep messages extremely brief.
Back to the other day. I eventually got someone from the SI team but as I started to type a message to them, the messaging function crashed. How convenient.
So here’s the SI issue. Prices are delayed by 15 minutes. Okay, normal for some trading platforms and public websites (not HL which gives real time pricing in its app) and I could cope with that, were it to be true. When the prices are lagging at times by a couple of hours, I really wonder why this wasn’t pointed out before I opened the account. Or at least something like, prices are delayed by up to 15 minutes, maybe!
Barclays, you really need to get on top of all this. I advise early stage tech companies and have seen people bootstrap stuff that’s far more complex and sophisticated than what you have here and it works. Find some people like that through Eagle Labs and get them to overhaul this useless stuff asap. Rant over, thank you.

Developer Response ,

Hi, sorry too hear you are having issues with our app. We are aware that there are ongoing issues with our live chat service and are looking to get a fix applied as soon as we can. We appreciate your patience while we are trying to get this issue resolved. Thanks. CM