BoilerJuice

Name: BoilerJuice
Rating: 2.4 (74 reviews)
Author: BoilerJuice Limited

Tomorrow’s energy, today

Free

74 Ratings
Ages

4+
Years
Category

Utilities
Developer

BoilerJuice Limited
Language

EN
English
Size

34.1
MB

Get the all-new BoilerJuice mobile app today. Ordering heating oil has never been easier! Experience unmatched convenience and great value in the palm of your hand with the BoilerJuice mobile app! Access BoilerJuice's UK-wide heating oil coverage right from your fingertips. With our new app, you can effortlessly obtain great value heating oil quotes, pick a delivery option to suit you and place an order quickly and easily on your mobile device. But that's not all. We've listened to your feedback and enhanced our BoilerJuice Connected service. Now, Connected customers can monitor their oil levels on the go, track oil level history, and see when automatic orders will be placed, all through the new app. And here's why you can trust us: BoilerJuice holds a long-standing Excellent rating on TrustPilot, ensuring your satisfaction and peace of mind. Download the app today and experience all the BoilerJuice convenience without compromising on value. It's the best way to buy heating oil in the UK, delivering complete peace of mind to our valued customers. Welcome to the future of heating oil management with the BoilerJuice mobile app.

Ratings & Reviews

2.4

out of 5

74 Ratings

Good service but poor app
18/09/2024

mr_karlos
I am a happy BoilerJuice customer but I do find their iPhone app is very poor. The updated app isn’t really responsive. In my phone there are many fields that have overflowing text (the ‘your oil level’). They have been developing the app for many years so it is surprising it is where it is, I guess it is a very small dev team. The app requires a login but then passes you to the website for a number of actions that again requires login. IMHO there isn’t any value in the App if you keep getting passed to the main website. As I said, the service that BoilerJuice provide is good, the rating is for the App only. I would rate the service 4 out of 5

Developer Response
Thanks for your feedback. We're really sorry to hear you're having issues with viewing text fields in the app.We've recently released an updated version of the app to help fix this issue - we'd really like to know your thoughts, please update your app & share any feedback with us via research@boilerjuice.com.
Good service but poor app
18/09/2024

mr_karlos

I am a happy BoilerJuice customer but I do find their iPhone app is very poor. The updated app isn’t really responsive. In my phone there are many fields that have overflowing text (the ‘your oil level’). They have been developing the app for many years so it is surprising it is where it is, I guess it is a very small dev team. The app requires a login but then passes you to the website for a number of actions that again requires login. IMHO there isn’t any value in the App if you keep getting passed to the main website. As I said, the service that BoilerJuice provide is good, the rating is for the App only. I would rate the service 4 out of 5
Developer Response 15/11/2024
Thanks for your feedback. We're really sorry to hear you're having issues with viewing text fields in the app.We've recently released an updated version of the app to help fix this issue - we'd really like to know your thoughts, please update your app & share any feedback with us via research@boilerjuice.com.
Worst Customer Service ever Experienced
26 Jan

PJF 123
BJ Have failed in every single aspect of meeting ‘Consumer Expectation’ failing to date to get anything right.Initial manual order was not put on system , Hence ran out of fuel , my previous supplier came to the rescue. Agents/ staff do not listen, some of whom do not even know the ordering process . Connectivity process is totally flawed, it’s just a marketing smokescreen it is absolutely useless. inaccurate readings , so-called ‘Top Up’ emails, not arrived. Calls from DJ not returned . The complimentary 60 L for sign up has still not been applied to my account. I’ve asked several times no one seems interested.Unless I receive a phone call tomorrow from BJ, I will withdraw my money, cancel the agreement and ask for a full refund of costs and charges accrued . Had BJ returned my repeated phone calls this week I perhaps would have delayed writing this review,and which the content may have been different, but you see fit, not to take the opportunity to remedy the complete mess you’ve left me inI am considering contacting trading standards .
Worst Customer Service ever Experienced
26 Jan

PJF 123

BJ Have failed in every single aspect of meeting ‘Consumer Expectation’ failing to date to get anything right.Initial manual order was not put on system , Hence ran out of fuel , my previous supplier came to the rescue. Agents/ staff do not listen, some of whom do not even know the ordering process . Connectivity process is totally flawed, it’s just a marketing smokescreen it is absolutely useless. inaccurate readings , so-called ‘Top Up’ emails, not arrived. Calls from DJ not returned . The complimentary 60 L for sign up has still not been applied to my account. I’ve asked several times no one seems interested.Unless I receive a phone call tomorrow from BJ, I will withdraw my money, cancel the agreement and ask for a full refund of costs and charges accrued . Had BJ returned my repeated phone calls this week I perhaps would have delayed writing this review,and which the content may have been different, but you see fit, not to take the opportunity to remedy the complete mess you’ve left me inI am considering contacting trading standards .
So simple
9 May

RCD2-2
What a great App and service. It’s so simple to use and monitor oil levels. Takes all the guess work and dipping sticks into tank out of knowing what to order. Building up funds each month also helps manage bills as if it were a mains utility. Customer service is also top notch and whenever we’ve had to contact anyone they are helpful, polite and friendly and always ensure there’s a resolution (not that we have to make contact that often). Don’t understand the bad reviews, it’s like reviewing a totally different company!
So simple
9 May

RCD2-2

What a great App and service. It’s so simple to use and monitor oil levels. Takes all the guess work and dipping sticks into tank out of knowing what to order. Building up funds each month also helps manage bills as if it were a mains utility. Customer service is also top notch and whenever we’ve had to contact anyone they are helpful, polite and friendly and always ensure there’s a resolution (not that we have to make contact that often). Don’t understand the bad reviews, it’s like reviewing a totally different company!
Not Proacive when there are delivery issies
6 Jan

Dolly Narla
Paid the extra premium for next day delivery - phones them Several times for an update on ETA - Could not advise and said they could not track third party oil vendors . The oil vendor said the Boiler juice could all they had to do was ring them And they could advise- Eventually gave up on trying to get sense out of the not very helpful customer services staff. By 5pm called again only to be told the third party vendo was not going to deliver today. Rescheduled for next day ! Again no eta available De Ja Vous ? I
Not Proacive when there are delivery issies
6 Jan

Dolly Narla

Paid the extra premium for next day delivery - phones them Several times for an update on ETA - Could not advise and said they could not track third party oil vendors . The oil vendor said the Boiler juice could all they had to do was ring them And they could advise- Eventually gave up on trying to get sense out of the not very helpful customer services staff. By 5pm called again only to be told the third party vendo was not going to deliver today. Rescheduled for next day ! Again no eta available De Ja Vous ? I

We’re always working hard to make your experience with the BoilerJuice app even better. Here’s everything you need to know about the latest updates: Expanded History Tab for Connected Users. Connected users can now view up to six months of data in the History tab. Useful Notifications. Stay informed with new app notifications designed to keep you updated, including: · Changes to your order status, · Alerts for unusual readings (significant daily changes). · Advisories for issues with reading data. · Low oil level alerts. · Notifications for low wallet balances. You can activate these useful notifications at any time by visiting the settings screen in the app. Bug Fixes. You’ve told us – we’ve listened. We’re fixing an issue that some customers experienced when navigating the app. This issue caused the previous page to momentarily flash before an error page appeared. Your app experience should now be smoother and more seamless. We’ve also fixed an issue preventing some customers from retrieving quotes.

Version 2.2.17 (97)

25 Sept

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

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Copyright

Privacy Policy

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BoilerJuice

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Ratings & Reviews

Good service but poor app

Worst Customer Service ever Experienced

So simple

Not Proacive when there are delivery issies

What’s New

2.2.17 (97)

2.1.42

2.1.32

2.1.21

2.1.14

2.1.11

2.1.8

2.0.9

2.0.0

1.11.3

1.11.2

1.10.12

v1.7

1.5

1.4

Version 2.2.17 (97)

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

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