Cat in a Flat: Pet Cat Sitting 4+

Life changing

I feel so hateful this app exists. I have a 17 year old diabetic cat. I need to be home every 12 hours to feed, wait 30mins then inject. I tattoo and travel so much and suddenly I can’t stay late at work, I can’t travel I can’t do anything I used to. I’d do anything for my cat and she’s cost me over £8000 in vet bills after she got sick then suddenly had diabetes and year and half ago. Family helped but it’s a lot to ask. Now I’ve found an amazing woman who can do the specific times I need, stay with her and inject her correctly whenever I need. I can now travel for work again, have a life again. It’s amazing! Pets are a responsibility and it’s hard to leave them but the care here is wonderful. Honestly it’s changed my situation completely. It needs more advertising though! Very grateful this exists thank you!

Fantastic Cat Sitting Service

This is our first time using a Cat Sitter and Cat in a Flat and we could not be more pleased. Natasha was brilliant, she was genuinely interested in our British Blue cat, she followed all our instructions and looked after our cat and our house. She was reliable and responsible and provided updates on our cat every time she visited and also sent loads of photos. It was such a joy to arrive home and see how happy our cat was- he looked very relaxed and content and this was due to being able to remain in his own environment and being well looked after. We would definitely recommend Cat in a Flat and in particular Natasha.

High rate fee for sitters and spy on users

I’ve use the app to sit for cats a few times.
The chat service doesn’t work properly and I’ve had to depend on WhatsApp to keep in touch with owners.

They suspended my account claiming that I offer owners to pay me outside of the app to sit and care for their kitten for a month. Changing rates for a single booking is hard to figure out on the app, so this was in fact true. Also lowering the price of each visit to £11 (as the owners were asking me) on a 19% fee, made no sense to me.

However the only way they could have known about this offer was by reading private communication between me and the owners. So, yes, Cat in a flat READS what sitters and owners say inside the app’s chat box.

After suspending my account Cat in Flat wanted me to inform the owners the booking had to go trough the app. I ended up suspending the booking.

I spend 40 min to an hour on each visit to make sure each cat receives a great care. Travel time is also part of the the equation of each sitter.

I love animals and want to give owners the care they are paying for. This doesn’t mean that sitter’s time is not to be value. Charging a 19% fee, forces sitters to elevate rates to the point that is not useful for either party to engage with this type of service. Other apps are charging 15% .

Sadly Cat in a flat can’t understand how their users approach this service. Apparently loving animals comes at a high cost.

Developer Response ,

We are sorry to hear you feel that way. We have strict data protection that we adhere to as per the GDPR laws.As we don't charge a subscription fee, we have kept our commission per booking as low as possible. This fee provides you with customer support, platform maintenance, a secure payment system, community engagement and education.
As you have breached our Terms & Conditions we had to make the upsetting choice to remove your account from our community.