Hey Pharmacist lets you order, track and get reminded about your NHS repeat prescription. Integrated with NHS login we make ordering and managing your prescription easy. You can choose to have your medication delivered free of charge, or to collect from your local community pharmacy.
Manage your repeat prescription in one place
Request your NHS repeat prescription, track the status of your order and set yourself a reminder to order next time.
Delivered for free
Choose home delivery and we’ll deliver your prescription for free via Royal Mail. This includes items that need to be kept in the fridge. We can also deliver to any address in the UK at no cost to you or the NHS.
By selecting home delivery your prescription will be dispensed by Co-op Health at our distance selling pharmacy t/a Co-op Health, Lea Green Distribution Centre, Elton Head Road, St Helens, WA9 5AU.
Support your local pharmacy
Hey Pharmacist makes it simple to collect your prescription from your local community pharmacy too. You can choose to collect your medication from over 4500 pharmacies in England and speak to your local pharmacist face-to-face. Simply order through the app and your medication will be prepared in your chosen pharmacy. Ready to collect at a time that suits you.
Manage medication on behalf of a family member
Using the Hey Pharmacist app, you can even order and manage the medication of your loved ones. Simply register for this feature using unique online access codes available from your GP. Their medication can be delivered to you, we can send it straight to them or it can be collected from your local pharmacy, the choice is yours.
No extra cost
Our service is free to use and is at no extra cost to the NHS. If you currently pay for your prescription you will pay the standard NHS charge when you order or if you’ve chosen to collect from your local pharmacy, you will be charged upon collection. If you prescription is free, just add in your exemption details or prepayment certificate into the app when prompted.
There when you need us
If something goes wrong, our patient experience team is here to help. Made up of experienced pharmacy professionals including a team of pharmacists, we’re on hand to help answer any questions or support you might need when using our service. Contact us via phone, email or instantly within the app.
About Hey Pharmacist
Hey Pharmacist is part of PHOENIX UK, one of the UK’s largest healthcare providers with roots in community pharmacy dating back to 1810. With a network of over 4500 community pharmacies represented through our Numark Pharmacy membership programme, Hey Pharmacist is designed to offer smart phone services and smart people in store.
Can I use Hey Pharmacist?
To use our service and to order repeat prescriptions from Hey Pharmacist, you must be:
• registered with a GP in England
• have medication that’s on a repeat prescription
• have a delivery address in the UK or be able to collect your medication from a pharmacy in England
Sounds great – how do I get started?
1. Download the Hey Pharmacist app and set up your account using NHS login
2. See your repeat prescriptions and choose which you want delivered.
3. Your GP will check your order and we'll let you know when it's approved.
4. If you choose home delivery you’ll get updates on where your order’s up to.
5. If you choose local collection, simply call into the pharmacy when you’re ready collect – please allow 2-3 days for this option
Bugfixes and updates
Ratings and Reviews
To be honest, I was a bit dubious about having our medications arrive via Royal Mail, but living in these challenging times with COVID, my mum suggested I make changes so I don’t have to expose myself to the outside world too much. We signed up about 1 month ago, and I can honestly say I wish I done this ages ago. It is great not having to queue at my local pharmacy, and I love that it has access to Patient Access, which means that any changes that my GP make, it automatically updates on Co-op Health. Once you request your medication, Co-op Health will alert you and let you know when it is with Royal Mail, who will let you know when it will be delivered. The only problems I encountered was trying to update my pharmacy to Co-op Health, in Patient Access, as it wasn’t on their database, so I called my GP who changed it for us. Also, it would be great if children, or adults that I care for could be linked into my account. Other than that, it is a great service and I would urge you to try it out!!
Just brilliant, excellent customer service even in the midst of these tough times
I really rate this service and have had family and friends sign up to it but they excelled themselves today when I had almost run out of medication , had changed doctors and couldn’t get the NHS log in site to work . They came back through the Help Chat so quickly and efficiently and got everything back on track quickly even in the midst of all that is going on when they must be inundated . Special thanks go to Liam who was unwavering in his help and coped with me messaging several times with a variety of problems . Would love to see this service develop and would be so so helpful if young kids records could be accessed or linked through a parents account so could quickly sort kids medications too . Thanks again , couldn’t recommend highly enough . So, so easy .
What can I say...... this app is life changing!! I am not over exaggerating either. As someone who has a monthly prescription and has to go to the doctors to re order it. I have tried where they send the prescription to Asda pharmacy but I would stop by the Asda pharmacy to order it or pop in after ordering it through my doctors and it would not be there or wasn’t ready! This process is relatively easy to set up as it was known by my doctors who had to authorise it. But I now get reminders which work and everything that is on my repeat prescription is on there. Or my doctor can order it straight to coop who then deliver it right to my door!!!! The re order process is really easy and authorised quickly by my doctors which means I get my medicine quickly as well. Highly recommend this service!!!!
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- Usage Data
- Sensitive Info
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Numark Digital Ltd
- 113.1 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- © 2021 Numark Digital Ltd
Up to six family members will be able to use this app with Family Sharing enabled.