Coutts Mobile 4+

This app (unlike other banking apps) is full of irritants thus making its use a frustration unless you are doing something simple. If you need to change anything with an existing payee (the ref eg) it now has to be authorised with a card reader - utterly pointless. Every time I launch the app I get an error message !app-settings alert ... Coutts digital team have been no help in ridding me of this irritating little glitch. Often slow, frequently clunky and frankly in the digital dark ages. A little like the bank itself which for some bizarre reason only offers Apple Pay to Silk card holders.
Come on Coutts get it together.

Having switched my main current account from Barclays, I feel stranded. This app is like something from the old days of online banking circa 2010. It requires a PC to make payments- who carries PC around with them? It only updates over night, and not at all at the weekend. The online banking platform it links to is so complicated and cumbersome I just ring Coutts24 to do simple transactions. I haven’t had to use my phone for banking in over 10 years. You can do better Coutts. Open a Barclays account and see the difference for yourselves.

App functions basic, site down for maintenance much more often many other banking apps . Service really dropped in quality since the new website launched .. account transaction search function only works occasionally . Telephone banking service reply time has increased dramatically from being ‘great’ to now ‘average’ . Service not equating to a private bank more an average high street bank . Shame as it used to be so good before the changes were made