Coutts 4+

Why change?

The old app worked perfectly fine with few issues. Ever since upgrading I’m having trouble accessing my accounts, half the time the push notification does not reach my phone when logging in. The UI is worse on the new app and I can see unnecessary status messages such as those informing me of inactivity. Really not sure why the major change. If it was meant to be a security improvement then I’m sure that it could have bee accomplished with incremental updates on the old app. Changing everything seems very risky especially since you have to go through all the teething pains again. Why go through the trouble?

Developer Response ,

Hi there, and thanks for taking the time to share your feedback. We're aware of a bug regarding push notifications that our dev teams are working hard to fix.

This bank is archaic

Sent a text message to entire base saying do not take Apples iOS update or your app won’t work! Who on earth does that; they've had months to dev test the app against the latest release. Then sent another text message today telling the base how to update their app, I guess because they’ve now realised it’s rather stupid as a bank to be telling its user base not to upgrade their core OS no doubt with all the security fixes that also brings in addition to features. They position themselves as the Entrepreneurs bank. The reality couldn’t be further from the truth. The slowest, least digital bank I’ve ever had money with. Even an internal account transfer of money takes a few minutes to show in the app. Every modern bank is instant and things like this are the basics now.

Problems from last year still not fixed.

I am going to repeat my comments from 13 December 2022, because this problems still exist today:

When logging in the screen flashes bright white like a camera flash. Not necessary at all. In fact quite disturbing. Please could this bright white flash be removed.

Also, when searching payees it would be useful to have dynamic search so that when each letter is typed in the search box the list of payees reduces to show only those matching the letters typed as those letters are being typed (without need to then press search).

The developer said this on 14 December 2022:
Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.

It has been 12 months and still not fixed.

Developer Response ,

Apologies, after further investigation we now understand that the issue you described is a separate bug that we are yet to fix. Thank you for flagging this! We'll aim to resolve in our next app release.