Daily Express Newspaper 4+

The old version worked fine now I can only read on my own iPad. Family sharing does not work though it says it does. Trying to login on my other iPad gives message I need to activate my account but how, I have tried everything. Again this was no problem before this update.
Swiping pages takes a few seconds to change. Zoom only goes so far and snaps back if you try to zoom further. It is not easy to swap from Scottish edition to national any more, used to be very easy. Navigating around pages is awkward needs two finger touch sometimes. Used to get access to all back issues now only a few. It is now just a pain to use. e mailing help did not address any issues only said available on only one device which is a big change.

I have used this App without any major problems for over 18 months. This morning I wake up to a new icon, and told that I need to login as content only available to subscribed customers. On attempting to login, I am told that my account needs to be activated - with no information provided on how to do that . My account is still active - I am able to access the day’s edition via the Pagesuite website, but this is not an acceptable solution for me as the Scottish edition of the paper is only available on the App. Why try to fix things that aren’t broken? Succeeded in totally ruining the App - congratulations!
Having written the above review a few months back when the app changed and, like many others, experiencing difficulty in accessing my subscription, I now feel that it would be fairer to rate the app as I am finding it now.
Firstly, customer service from the new company - reachplc, I think -is first rate. They respond to emails promptly and are able to sort out issues quickly. My access was sorted, and I have been given information on renewing my subscription directly with them.
The app itself has now proved reliable over two months use. Granted, there are limits as to how far the page can be stretched without snapping back, but the image quality has improved greatly from the previous version.
Yes, a bad experience when the app was changed, but, under the new owners, it’s worthwhile - if you like that paper!

Since the beginning of COVID I’ve contributed to the Express and looked forward to the daily puzzles. But no longer! Why make Sudoku ‘so hard’. I don’t do ‘notations’ and as a result I can’t get started on weekdays. Come on, why make it so hard, I enjoyed the puzzles and the newspaper. Now some days I can’t be bothered even opening the paper, so for me my day is spoilt. For me there’s no joy or satisfaction from working on puzzles that can’t be solved unless you spend hours working on the puzzle.
Come-on ‘give us a break’!

Adam Watson.