Screenshots

Description

DHL Parcel UK - track and manage your deliveries easily with the DHL Parcel UK app.

Automatic Tracking
Notification when you are expecting a delivery and then track your delivery every step of the way.

My Profile
Tell us how you want to receive your delivery. Set your delivery preferences in My Profile and we’ll automatically apply these.

Active and Past Deliveries
Using the DHL Parcel UK app you can see deliveries which are due and track when these will be with you. When we have delivered your parcel, you can view this in Past deliveries.

Support
We’re here to help, so if you need us please use the Support function to contact our Customer Services team.

What’s New

Version 0.61

In this latest release we have fixed an issue in the registration process reported by a small number of users. Please check back often for updates!

Ratings and Reviews

1.5 out of 5
30 Ratings

30 Ratings

dpage99 ,

Dangerous Drivers

Do not use DHL I’ve had the same deliver driver try and walk straight into my house. I made a complaint and they said they’d sort it. But they obviously don’t care or haven’t actually done anything as the same driver has done it again since. UK Mail are part of DHL so don’t use them either. In future if a company uses them as their mailing service I won’t buy from them. I didn’t want to have to do it this way. But they obviously don’t care about their customers.

Regarding the app. The tracking number they give you doesn’t work most of the time until it’s on its way to you after it’s left the depo to be delivered. Which by then if you don’t notice (as you don’t get a notification) it’s to late to change the address, put in a safe place, leave with a neighbour, etc.

Developer Response ,

Hi, we're so sorry to read that you've experienced problems with your delivery driver. Can we ask that you report this to our Customer Services team so that this can be investigated.
https://www.dhl.com/gb-en/home/our-divisions/parcel/business-users/help/contact-us.html

Please also see below link to our Complaints Process
https://www.dhl.com/content/dam/dhl/local/gb/dhl-parcel/documents/pdf/gb-parcel-uk-complaints-process-charter.pdf

BeezBumble ,

Doesn’t update

Had an important parcel arriving by DHL, so I downloaded this to enable me to keep a check on its delivery. I had an email from the dispatching company to say DHL had collected it from them … yet when I checked the transit with the app it claimed that my parcel had not been collected yet. I left it 12 hours and try checked the parcel via this app and it still claimed not to have been collected as yet. You are asked to make a profile and to advise where you want parcel left ( if your out) but what is the point of that when you have no idea where the parcel is? I used the website in the end which gave me all the information I needed - non of which was available via this app.

Don’t bother using this app, it’s a waste of time.

Developer Response ,

Hi, can we take a look at this for you as the app absolutely should provide the same info as our website. If you could send the shipment number you were expecting to dhlparcelukapp@dhl.com we can take a look. Many thanks.

SKJ(75) ,

App does not work!

I’m was receiving a parcel from an online company who were using DHL as the delivery curriers. So I thought I would download the app to make it easier to track.
I tried numerous times to install and set up the app however on every attempt once my email verification had been received by the app it froze! I tried restarting the app to no avail, I tried uninstalling and reinstalling no same thing finally I tried switching my iPhone off and back on again this again did not work!
I would like to see how the app works usually before leaving feedback however when the app crashes at the first hurdle it is barely worth the one star I gave it!

Developer Response ,

Hi, we're so sorry that you've experienced problems using the app. If you could please contact us at dhlparcelukapp@dhl.com and confirm the email address and model of phone, we'll take a look. Many thanks.

App Privacy

The developer, DHL Parcel UK, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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