DriveXpert App 4+

Wouldn’t even give this 1 star. Giving me a “poor” for driving at 7pm, am I supposed to leave work early? A poor for “harsh braking”. Sorry but I don’t think these people understand how bad the roads are here. Narrow roads with people parked either side - am I supposed to drive into the cars coming towards me?? Has me fuming. My driving was perfectly safe yet my scores have always been below 50. Extremely annoying. Also, the road risk section?? How is every single road near me considered a high risk for crashes? Where the hell else am I supposed to drive??? Every road is the same, this needs to be sorted out. I urge the developers to please look into this ASAP. I am enraged about this.

It’s just given me a 17 for moving my car into the driveway from outside the house. I am beyond infuriated about this.

We’re always looking for ways to improve our app, so we’re grateful for your feedback. If you’d like us to take a closer look at the journeys you’ve described or if you need anything else, please contact us at support@privilege.com and we’ll be happy to help. Lisa

Where to begin?

The app penalises you if you drive during rush hour. It penalises you if you drive on main roads. It penalises you if you drive in town centres. If you record short journeys then they won’t even register.

You can drive perfectly smoothly, adhering to all speed limits, with smooth acceleration and braking, yet it will score you below average. Does the app take into consideration the abysmal state of our roads here in England? Having to constantly zig-zag across the roads to avoid all the potholes and craters which is now the same story nationwide?

Do the developers of the app even drive themselves? Are they even old enough to drive, or are they still at college using public transport?

The app is as barebones as you can get. There’s not even a “go back” button to be found so that if you inspect your score breakdown and want to return to the main screen, you can’t from within the app. You have to close the whole app and reopen it. Poorly conceived.

Only having 155 characters for the Feedback form is also restrictive but then that was probably intentional!

Our developers are always looking for ways to improve our app, so thank you for your feedback. Please feel free to send us an email to support@privilege.com, so we can take a closer look at the issues you’ve described. Lisa

I Recently began the insurance with this app and it is very unreliable tracking journeys, sometimes cutting my journey across housing estates and therefore giving me a 0 for road risk.

Secondly the smooth driving is shocking, I don’t know what it is but I get ridiculously low scores for driving smoothly but when I am in a rush the score is higher! Also this app is terrible while in traffic, I was in standstill traffic and the app displayed me having extreme braking and extreme acceleration although I could barely move my car a meter.

All in all I would not suggest this app to anyone who’s wanting to have it affect their insurance!

Thanks for leaving your feedback Jenson. We'd like to investigate the issues you've raised. Could you please send us an email to support@privilege.com, along with your policy number, so we can look at some of your recent journeys? Lisa