DriveXpert App 4+

Wouldn’t even give this 1 star. Giving me a “poor” for driving at 7pm, am I supposed to leave work early? A poor for “harsh braking”. Sorry but I don’t think these people understand how bad the roads are here. Narrow roads with people parked either side - am I supposed to drive into the cars coming towards me?? Has me fuming. My driving was perfectly safe yet my scores have always been below 50. Extremely annoying. Also, the road risk section?? How is every single road near me considered a high risk for crashes? Where the hell else am I supposed to drive??? Every road is the same, this needs to be sorted out. I urge the developers to please look into this ASAP. I am enraged about this.

It’s just given me a 17 for moving my car into the driveway from outside the house. I am beyond infuriated about this.

We’re always looking for ways to improve our app, so we’re grateful for your feedback. If you’d like us to take a closer look at the journeys you’ve described or if you need anything else, please contact us at support@privilege.com and we’ll be happy to help. Lisa

Has to be one of the worst apps I’ve ever used.

Pros: slightly interesting to see a journey you’ve done.
Cons: where do I start….
Says I’ve used my mobile when driving. Wrong! Even when put in the glovebox it still says it’s been used. I can only put this down to it detecting notifications.
Doesn’t detect when car has stopped, it even tracked me walking around the shops for 20mins! Made even worse when having your phone to pay at the petrol station which then says you’ve been using your phone whilst driving!
Time of day, this thing doesn’t know night from day. Driving at night I can understand but in the summer at 7pm when the sun is shining, what’s the problem? It penalises you for driving to work and then driving home.
Slow and buggy, this app is hardly ever updated.
It only gives you 3 days to confirm your journey, but I’ve been caught out multiple times in taxis and buses etc. it should alert you when the time is close that you need to confirm a journey.

Overall rubbish, I only had to get this with my insurance and I will happily pay not to have this terrible app. Also, where is all that data on my journeys going…..

Thanks for your feedback. Please send an email to support@privilege.com, and we'll be able to go over the points you've raised in detail. Lisa

Where to begin?

The app penalises you if you drive during rush hour. It penalises you if you drive on main roads. It penalises you if you drive in town centres. If you record short journeys then they won’t even register.

You can drive perfectly smoothly, adhering to all speed limits, with smooth acceleration and braking, yet it will score you below average. Does the app take into consideration the abysmal state of our roads here in England? Having to constantly zig-zag across the roads to avoid all the potholes and craters which is now the same story nationwide?

Do the developers of the app even drive themselves? Are they even old enough to drive, or are they still at college using public transport?

The app is as barebones as you can get. There’s not even a “go back” button to be found so that if you inspect your score breakdown and want to return to the main screen, you can’t from within the app. You have to close the whole app and reopen it. Poorly conceived.

Only having 155 characters for the Feedback form is also restrictive but then that was probably intentional!

Our developers are always looking for ways to improve our app, so thank you for your feedback. Please feel free to send us an email to support@privilege.com, so we can take a closer look at the issues you’ve described. Lisa