DrivePlus App 4+

I find that this app is extremely inaccurate when I’m driving as it always gives me a low score on ‘mobile interaction’ and I have not once been on my phone or touched it when driving so I find this quite annoying and unfair.
Another thing is location and time of day when driving, I can not choose when I have to start and finish work as this is something out of my control so I don’t understand why it gives you a lower score when you have to drive at certain times of the day. Another thing is I don’t understand why it gives you lower scores for certain areas you drive in, again this is something that is unfair and I can’t pick and choose the route I go when going to work, lift someone, going out etc.
Just my personal experience with the app and I have had better.

We’d like to go through with you to give you some more information on the scoring. Please send an email to support@directline.com with your policy number and a brief description so we can go through this with you. MJ

This app is a complete waste of time I’ve been driving almost a year and for the past few months it’s been recording journeys when I haven’t been driving as well as giving me low scores due to me apparently using my phone I have never touched my phone whilst driving never have and never will. The app is useless, based off where you live alone depends on the score you get as you’re in a high risk area, how on earth is that fair that I receive low scores based on where I live. On top of that driving late at night is seen as a risk i understand however there are many circumstances as to why people may drive late at night and using that as a main priority of scoring should be changed or fixed it’s terrible. There are times where I will drive less than a mile down the road and will be given a score saying that I’m accelerating or braking far to harshly, which is very incorrect due to me being a new driver especially never have I taken chances of speeding or increasing my chances of being in an accident. I think the app needs fixing entirely and focusing more on accuracy and reliability instead of recording incorrect journeys and unreliable scores.
Terrible!!

Sorry to hear you’re not happy with the app. You’ve raised a few points that our team would be happy to go through with you. Please contact us at support@directline.com with your policy number and a brief description of the issues, so that we can look at some of your recent journeys. Lisa

This app records any mode of transportation. Getting an uber/bus/train gives you a horrible score. It gives you 72 hours to record it as another mode of transportation, but if you forget which is very likely when you take many other modes, it saves it and alters your actual score permanently. This is the dumbest thing, the app doesn't even show you the journey straight after sometimes it can tKe 24 hours to show up, so when you take another mode of transportation, you have to remember in 24 hours i need to go on this stupid app to record it.
The app also has mobile interaction, which what about when you are driving and your partner is on your phone putting maps on or changing music?? The designers of this app payed no attention to other use cases. This section is also recorded really weird, as in even if i dont touch my phone it will still give a bad score, leading me to believe other areas like speed and control are recorded falsely too.
I have already emailed the issues, and the response was pretty much “you can call support to discuss and change your plan” - thanks for nothing you absolute brain dead muppet

I’m sorry to hear you’re unhappy with the app. We take a lot of factors into consideration when scoring a journey. Please send an email to support@directline.com with your policy number so that we can look at some recent journeys and provide some answers to your queries. Tori