This app is a complete waste of time I’ve been driving almost a year and for the past few months it’s been recording journeys when I haven’t been driving as well as giving me low scores due to me apparently using my phone I have never touched my phone whilst driving never have and never will. The app is useless, based off where you live alone depends on the score you get as you’re in a high risk area, how on earth is that fair that I receive low scores based on where I live. On top of that driving late at night is seen as a risk i understand however there are many circumstances as to why people may drive late at night and using that as a main priority of scoring should be changed or fixed it’s terrible. There are times where I will drive less than a mile down the road and will be given a score saying that I’m accelerating or braking far to harshly, which is very incorrect due to me being a new driver especially never have I taken chances of speeding or increasing my chances of being in an accident. I think the app needs fixing entirely and focusing more on accuracy and reliability instead of recording incorrect journeys and unreliable scores.Terrible!!

I’ve used this app since I passed in May. Not only does it not record all my journeys. Making it unfair when it comes to my overall score for the month. But it records all my journeys inaccurately. If I’m in another persons car for example and it records the journey. And you forget to go on the app daily. It will automatically assume it’s you driving meaning my score fluctuates all the time. As I work and barely go on my phone enough to confirm which journeys are mine and which aren’t. Meaning my score has dropped by a lot due to other peoples driving whilst I’m a passenger, and there is not an option to change it once the app has decided it’s you! Also if you’re only making short journeys such as myself. You get marked down on the ‘smooth driving’ sector, simply because it’s not a long drive down a motor way. I have never once sped or drove erratically. Yet the app constantly marks me down for this. Same with the phone section. I have never once gone on my phone when driving yet I never score 100 on it! Absolutely terrible app and I hope my insurance is not effected by this when I go to renew in May!

This app records any mode of transportation. Getting an uber/bus/train gives you a horrible score. It gives you 72 hours to record it as another mode of transportation, but if you forget which is very likely when you take many other modes, it saves it and alters your actual score permanently. This is the dumbest thing, the app doesn't even show you the journey straight after sometimes it can tKe 24 hours to show up, so when you take another mode of transportation, you have to remember in 24 hours i need to go on this stupid app to record it.The app also has mobile interaction, which what about when you are driving and your partner is on your phone putting maps on or changing music?? The designers of this app payed no attention to other use cases. This section is also recorded really weird, as in even if i dont touch my phone it will still give a bad score, leading me to believe other areas like speed and control are recorded falsely too.I have already emailed the issues, and the response was pretty much “you can call support to discuss and change your plan” - thanks for nothing you absolute brain dead muppet

I’ve had this app for less than a month and my score is dreadful. It causes me so much stress even getting into my car and my driving experience should not be stressful. The scoring is inaccurate, I get marked down for mobile interaction whenever I get a notification that I don’t even respond to because I’m driving. My speed always gets marked down even though I stick to the speed limit always. Time of day is shocking, as a bartender when I finish work late at night my score is always 1. Road risk is stupid too, I’m not going here there and everywhere for the sake of getting a good score. I’ve got to pay the insurance and now they want me to double the price I pay in fuel too just for a good score? And to top it all off it’s now asking me to update the app otherwise it won’t work and there’s no update available on the App Store, so that’ll be me on hold for another 2 hours to customer service again tomorrow for the fourth time in the space of a few weeks. Don’t bother, bloody ridiculous.