DriveSure App Only 4+

I have just signed to Churchill Drive Sure Insurance. Downloaded this app as requested, and well the app is very poor for a well known company. First off when accessing the app and selecting any of the tip items there are no back buttons. You have to close the app down and restart it. Secondly, I use my phone to play podcast when I drive. The phone is turned off and yet it says I was using my phone. You think I’m gonna sit in silence or listen to drivel radio. This needs a redesign. First trip out and I wanted to see if I drove as gently as possible. It said I needed to break more softly. Hmmmm, I’m pretty sure I stopped more softly that a butterfly. Also it says the roads I drove on were accident stricken. I drove from my house to Aldi. There hasn’t been a traffic accident on the roads (just two of them) in all the years I have lived here (8 years). Where they getting their data from. Well, let’s see what the year unfolds. I don’t have to renew with them at least. Oh and it didn’t record the journey back. Must have driven so smoothly it did recognise I was driving. If I could give half a star I would have.

Thank you for your feedback. Please send an email to support@churchill.com so we can look at the issues you've raised. Lisa

This is one of the worst recent apps I’ve ever used. Going round and round in circles and not accepting clear correct information like a first name! In the end I had to call in from abroad and when I finally got through I was told that the operator could only operate the old system and not the new system! Which my policy was now on! This is a very outdated useless set up and I would avoid using it at all costs. You’re probably better off on the phone to start with. Also many things aren’t clear like with are u comprehensively covered abroad or not. That’s buried in the small print miles down in the 25 page policy document. Terrible misleading and crucial misinformation. The cover itself seems basically alright. it’s just the complex unclear information, accessing it and amending it that is a nightmare. I tried the chatbot but that didn’t work either. Didn’t understand my simple questions and kept going round in circles asking the same questions and asking me to login yet again. Not giving answers. Terrible experience. I’ve wasted an hour !

I’m sorry you’re having issues with the app. Please send us an email to support@churchill.com with your policy number and a brief description of the issue and we’ll investigate. MJ

I’ve had it for a while now and it’s one of the most disappointing things to ever happen. Firstly I got good scores on all but one category which is smoothness. It’s the most inaccurate indicator in the world I end up getting zero for a 2 mile journey where I don’t break or accelerate to be given a 1 out of 100. I tried purposely to sit with parents and slowly brake hundreds of yards away from traffic slowly to see if the score would improve and it completely ignored my efforts. I think it’s because it’s done through the phone and not the car it’s the most inaccurate thing out there. Secondly it always tells me to update the app... however on the AppStore u can’t update it.. okay so I delete and redownload the app in the hope it will update and some time later... again I have to update. Now what do I do because I’m in the risk of journeys not being recorded. I can’t update and when I redownload it still requires an update. Most useless app ever. What is this? Sooo disappointed in this. Would give it 1 star if I could.

Sorry it's not working as you expected Hameed. Can you send an email with your policy number and a brief description of the problem to support@churchill.com, so we can look Into the issues you've raised? Lisa