Order, track and get reminders for your repeat prescriptions, all in one place. Plus get your medicine delivered, for free.
Part of the NHS Innovation Accelerator.
Rated ‘Excellent’ on Trustpilot.
Everything in one place
Request prescriptions, track your orders and set reminders to take your medicine, all from our mobile app or website.
Free prescription delivery
Delivery is free on all prescription medicines, including ones that need to be kept in the fridge. We deliver to any address in the UK.
Local when you need us
Want to see a pharmacist in person? Choose to collect your prescription at your local LloydsPharmacy instead. Your medicine will be prepared in-store to pick up when it suits you.
Always order in time
You’ll get a reminder to order your next prescription 10 days before you’re due to run out. So your next order should arrive with time to spare.
Look after loved ones
Manage your whole family’s prescriptions from your LloydsDirect account. Get their medicine delivered to you, or send it directly to them.
Keep your health on track
Stay on top of your medicine schedule with customisable reminders to take each dose.
No extra costs
Using LloydsDirect costs no more than your local pharmacy. You can use your NHS exemption or prepayment certificate with us, or if you pay for prescriptions, it’s just the standard NHS charge.
Get help from humans
Have a question? Our friendly team of Patient Care advisors and pharmacists is here to help. We’re available by phone, email, or in-app messenger.
“They have answered all questions or queries quickly, and are always helpful and friendly. I would recommend LloydsDirect to everyone.” – Samantha, Trustpilot *****
“Amazing service! Signed up with LloydsDirect on a Tuesday evening. Meds delivered on the Thursday morning. Wow... Can’t fault it.” – L Drew, Trustpilot *****
“First class in all respects. This is the most amazingly quick and efficient service. Completely hassle-free.” – Susan, Trustpilot *****
How LloydsDirect works
Order your medicine
Sign up on our website or download our app, then place your order.
Your GP approves
After approving your order, your GP sends us an electronic prescription.
Receive your medicine
We post your medicine from our registered pharmacy, for free.
LloydsDirect works with your GP
You can order medicine through LloydsDirect if your GP supports electronic prescriptions. At the moment, that's 96% of GPs in England. And don't worry about telling your GP that you’re switching to LloydsDirect – we’ll do that for you.
Switch to LloydsDirect today
Join over 450,000 people who already trust us with their NHS prescriptions.
Easy online ordering
Free delivery or collection
Reminders to order
LloydsDirect is registered with the Information Commissioner's Office (under the name of our holding company, Metabolic Healthcare Ltd) and complies with the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.
LloydsDirect is registered with General Pharmaceutical Council (GPhC). We’re proud to be part of the official NHS App Library and the NHS GP System of Choice programme. These bodies provide external oversight of our systems and processes, ensuring your data is secure.
Big news! We’ve changed our name from Echo to LloydsDirect. And to celebrate, we’ve released a shiny new update!
SO WHAT’S DIFFERENT?
Apart from our name and logo, nothing else has changed. You’ll use the same login details to access our app. There’s no need to tell your GP, and you don’t need to update your preferred pharmacy.
It’s the same smooth experience as always.
Ratings and Reviews
Brilliant app - easy to use and great customer service
Have been using this app for several months now. I have a repeat prescription but find it hard to get to a pharmacy due to work commitments. However, it’s a doddle with Echo. Get reminded, place the request, pay through the app and boom! It arrives through the door. (Not with a real explosion - that was for effect!)
Had a hiccup recently, though. Another healthcare app that manages my company medical insurance usurped Echo as my pharmacy of choice declared to my GP surgery. When I tried to order with Echo, the process stalled but Echo kept emailing me to keep me updated. When it came to action required from me, I dealt with Echo customer services and after a couple of promptly answered emails, Echo had sorted out the issue and the app notified me that my prescription was ready for payment. All fixed - great customer support.
There are similar apps out there for this function (and some will change your preferred pharmacy for you, it turns out), but I can’t fault Echo. If any part could be improved, I would like to see a ‘request and authorise payment’ option (rather than it being 2 separate operations separated by a nominal day or two), which preauthorises the payment on the condition that the GP approves the prescription. The next event would then be the prescription coming through the letterbox instead of a second visit to the app to pay once the GP has approved the request.
Developer Response ,
Hi Dr Falken,
Thank you so much for taking the time to leave us such a well-thought-out review. We really love hearing all feedback from our users as it helps us to plan and implement changes in our product that you will enjoy.
We'll pass your feedback on to our product team and we're really glad to hear that you're enjoying the service.
All the best,
Started using this app a few months ago. The app itself was easy to set-up (done in minutes) although my GP surgery & local Lloyd’s Pharmacy didn’t have any recollection of it, I reluctantly put my first request through having had a quick response to my message to Customer Services. To my surprise, it arrived within a matter of days! I’ve had all my prescriptions from them ever since & with no trouble at all. The app itself is easy to navigate and sends reminders of when you’re low on meds, you get a clear history of your orders (which is great to keep track of meds if switching from one to another) and is easy access to your NHS Number which is handy when asking for it whilst calling the hospital, etc. It’s made my life so much easier, not having to go to the GP surgery to request repeats (usually missing deadlines) and pick them up at a later date from the pharmacy (normally waiting around in queues). I means I can actually get on with my life without worrying. I order a lot of meds so thought I might have to wait in for the postman but even on bulk orders, it comes in letterbox friendly recyclable packaging so I can come and go as I please. This really is a great service which I hope will remain this way!
I have 4 ongoing prescriptions that all run out at various intervals . This app has allowed me to keep track of what needs ordering and when , and is amazingly fast with fantastic communication.
It’s taken the stress and hassle of having to drop into the surgery for a repeat prescription, then allowing the surgery 24/48 hours to produce the prescription, then another 24/48 hrs before I can collect it from the designated pharmacy , all of which requires explaining at length what I need , why and when.
Now, it’s just a tap on my phone to confirm I do need the prescription that they’re reminding me of and waiting a couple of days for it to arrive in the post. They communicate all along the way about each stage of the process so you know what’s happening and when to expect it and it requires very little effort at all to get what you need.
My lifestyle is busy and often stressful and this has reduced so much Aggravation for me that I’m really grateful the app exists 🙌🏻🙌🏻🙌🏻
Big thumbs up for me 👍🏻👍🏻👍🏻
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Usage Data
- Sensitive Info
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Metabolic Healthcare Ltd
- 32.5 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information Frequent/Intense Alcohol, Tobacco, or Drug Use or References
- © LloydsDirect by LloydsPharmacy
Up to six family members will be able to use this app with Family Sharing enabled.