iPhone Screenshots

Description

Echo is the pharmacy that works for you. Simply request your NHS repeat prescription, we’ll confirm with your GP and deliver your medicine to your chosen delivery address, for free.

Rated 'Excellent' on Trustpilot. Part of the LloydsPharmacy family and NHS Innovation Accelerator.

Echo is a registered pharmacy that is free to use. We cover all delivery charges, which means there’s no extra cost to you or to the NHS.

We accept all NHS exemptions and prepayment certificates. If you pay for your NHS prescriptions, you’ll have to pay the standard NHS charge.

Our team is made up of GPHC registered pharmacists who process your medicine by hand. Each box is checked seven times by our dedicated team before it gets posted to you.

Echo is also part of the LloydsPharmacy family, so you can be assured your prescription is in safe hands.

Delivery to your preferred address: We’ll confirm your order with your GP and deliver your prescription to your chosen delivery address, at home, work or to a neighbour. You can also collect your prescription from one of 10,000 collection points nationwide.

Letterbox friendly packaging: A majority of medicine arrives in letterbox friendly packaging. For bulkier medicine, like cold-chain or controlled items, you can get it delivered to an address convenient to you or collect it from one of 10,000 collection points.

Discreet, eco-friendly packaging: Echo delivers your medicine in discreet packaging that’s tamper-proof and 100% recyclable.

Royal Mail delivery service: We send all packages with Royal Mail using their 24-hour or 48-hour delivery service, which means there’s no need to sign for your mail.

Does your medicine need to be kept chilled? No problem. In order to do this safely, we send all chilled (or cold-chain) medication with signed-for Royal Mail 24. We pack each box using Woolcool insulation.

Family medicine management: You can manage your family’s medicine with Echo and have it delivered to an address of your choice. This includes managing medicine for older parents, children under 18 and wee babies.

Smart medicine reminders: When you receive your medicine, we send you reminders for when and how to take it, helping you to stay on track.

Supporting the NHS: Echo Pharmacy is proud to work with over 9,300 NHS England GP surgeries and is part of the NHS Innovation Accelerator.

Privacy by design: Echo was founded by patients, so we understand that your personal data is your business.

Echo is registered with the Information Commissioner's Office (under the name of our holding company, Metabolic Healthcare Ltd) and complies with the General Data Protection Regulation 2016/679 (GDPR) and the Data Protection Act 2018.

Echo is registered with General Pharmaceutical Council (GPhC), and is proud to be part of the official NHS apps library and the NHS GP System of Choice programme. These bodies provide external oversight of our systems and processes, ensuring your data is secure.

For further information, please see our FAQ page (https://www.echo.co.uk/help) or drop us an email at hello@echo.co.uk.

Your Privacy: https://www.echo.co.uk/your-privacy
Terms & Conditions: https://www.echo.co.uk/terms-conditions

What’s New

Version 4.34.0

If you have repeat dispensing prescription (otherwise know as eRD) we've made it much easier to request your medicine. You only need to chat with us if something has changed with your health, if not we'll process your request straight away.

You can now choose to collect your medicines from any LloydsPharmacy store. You can track your requests through the app as normal but your prescription will be processed and dispensed by the store. This is a great option if you need your medicines urgently or would like to speak to an in-store pharmacist.

Stay tuned for more improvements and new features coming soon. As always, drop us a line on help@echo.co.uk with any questions, queries or suggestions.

Until next time!
The Echo Product Team

Ratings and Reviews

4.8 out of 5
28.5K Ratings

28.5K Ratings

Dr Falken ,

Brilliant app - easy to use and great customer service

Have been using this app for several months now. I have a repeat prescription but find it hard to get to a pharmacy due to work commitments. However, it’s a doddle with Echo. Get reminded, place the request, pay through the app and boom! It arrives through the door. (Not with a real explosion - that was for effect!)

Had a hiccup recently, though. Another healthcare app that manages my company medical insurance usurped Echo as my pharmacy of choice declared to my GP surgery. When I tried to order with Echo, the process stalled but Echo kept emailing me to keep me updated. When it came to action required from me, I dealt with Echo customer services and after a couple of promptly answered emails, Echo had sorted out the issue and the app notified me that my prescription was ready for payment. All fixed - great customer support.

There are similar apps out there for this function (and some will change your preferred pharmacy for you, it turns out), but I can’t fault Echo. If any part could be improved, I would like to see a ‘request and authorise payment’ option (rather than it being 2 separate operations separated by a nominal day or two), which preauthorises the payment on the condition that the GP approves the prescription. The next event would then be the prescription coming through the letterbox instead of a second visit to the app to pay once the GP has approved the request.

Developer Response ,

Hi Dr Falken,

Thank you so much for taking the time to leave us such a well-thought-out review. We really love hearing all feedback from our users as it helps us to plan and implement changes in our product that you will enjoy.

We'll pass your feedback on to our product team and we're really glad to hear that you're enjoying the service.

All the best,
Team Echo

nidgysmum ,

Stress-free

Started using this app a few months ago. The app itself was easy to set-up (done in minutes) although my GP surgery & local Lloyd’s Pharmacy didn’t have any recollection of it, I reluctantly put my first request through having had a quick response to my message to Customer Services. To my surprise, it arrived within a matter of days! I’ve had all my prescriptions from them ever since & with no trouble at all. The app itself is easy to navigate and sends reminders of when you’re low on meds, you get a clear history of your orders (which is great to keep track of meds if switching from one to another) and is easy access to your NHS Number which is handy when asking for it whilst calling the hospital, etc. It’s made my life so much easier, not having to go to the GP surgery to request repeats (usually missing deadlines) and pick them up at a later date from the pharmacy (normally waiting around in queues). I means I can actually get on with my life without worrying. I order a lot of meds so thought I might have to wait in for the postman but even on bulk orders, it comes in letterbox friendly recyclable packaging so I can come and go as I please. This really is a great service which I hope will remain this way!

Mooschmoo ,

Life changer!

I have 4 ongoing prescriptions that all run out at various intervals . This app has allowed me to keep track of what needs ordering and when , and is amazingly fast with fantastic communication.
It’s taken the stress and hassle of having to drop into the surgery for a repeat prescription, then allowing the surgery 24/48 hours to produce the prescription, then another 24/48 hrs before I can collect it from the designated pharmacy , all of which requires explaining at length what I need , why and when.
Now, it’s just a tap on my phone to confirm I do need the prescription that they’re reminding me of and waiting a couple of days for it to arrive in the post. They communicate all along the way about each stage of the process so you know what’s happening and when to expect it and it requires very little effort at all to get what you need.
My lifestyle is busy and often stressful and this has reduced so much Aggravation for me that I’m really grateful the app exists 🙌🏻🙌🏻🙌🏻
Big thumbs up for me 👍🏻👍🏻👍🏻

Information

Provider
Metabolic Healthcare Ltd
Size
68.9 MB
Category
Medical
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
17+
Frequent/Intense Alcohol, Tobacco, or Drug Use or References
Frequent/Intense Medical/Treatment Information
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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