I have been using your insurance for a year now, but I find it more expensive than other providers. Unfortunately, I am not satisfied with your app or website, as both take a long time to load. It often takes 30 minutes or more just to access a page or open the app, which is extremely frustrating.Additionally, despite paying a higher premium compared to other insurers, the service quality is disappointingly poor. I kindly request you to address these issues as soon as possible. Otherwise, I will have no choice but to switch to another insurance provider.

I have been using this app for a year or so. Please sort out the long loading times between pages and the difficult to use menus. Every time you press something it opens a new page and you can’t go back each step you have to start over. It makes something that should be simple ie adding a temp car take 20 mins which is mad. A lot of the time it come up that I have to get in contact with someone to do something, but then if you re load the app it lets you do it on the app??

Meantime is easy to create your profile the app doesn’t log into your account straight away you need to try several times until you are actually able to access to your information. This far away to be effective and is very poor for a 2025 app.

Not a good app at all, always crashes stating ‘technical issues’ and then randomly logs you out when you finally get in. This is then followed by more ‘technical issues’. Uninstalling and installing the app doesn’t help with the same issue across multiple devices 🤷🏼‍♂️Presumption is that the app team don’t have huge concerns about useability as appears to be an issue for the last 2 years based on all most recent reviews. Only 4 star reviews are 4yrs ago bringing up the average.