Epos Now POS Till 4+

App

Very constrictive and ‘sticky’. Too many frustrating Bugs that are easy fixes. Please invest further in ironing out user experience. Once logged in, it would be helpful if the system recognised me on my next visit. It’s seemingly 50:50 if the system will let me in?Side menu intrusion annoying. Otherwise OKAY

Developer Response ,

Hi,
Thank you for taking the time to post your review, we appreciate your feedback.
I would be more than happy to pass your comments to our product team and would be grateful if you would provide your account details accordingly.
Please come back to me at John.gibson@eposnow.com, where I would be pleased to liaise with you directly.
In the meantime, thanks again for your review.
John

Signed up and issues day 1

Signed up for your system and got a good discounted offer on it with hardware included.

However whilst the tills system at present looks smart, sleak and practical I haven’t set it up yet so can’t comment. I just hope it isn’t as bad as this app!

This is a sole reviewing of this app which is basically an app that loads the back office site as an internal web browser. Could load Safari quicker! It’s absolutely shocking and doesn’t work practically at all! I’m uninstalling it it’s taking up space and achieving nothing of use.

Wouldn’t mind but paying for its usage so I should at least be able to have a decent app that isn’t browser loading and works as a properly formulated and coded app that is actually an app itself.

This app needs major improvements and until it’s happened I won’t be using it.

You need to listen to mine and other feedback before you destroy anymore of your reputation and business. As an end user of your EPOS I know what’s right and this isn’t. Listen to feedback and improve for the love of god for all our sakes!

Poor customer service

When signing up I questioned some poor reviews regarding customer support and was assured that this was only recent due to Covid related furloughed staff but thy are all working again now. Since then, I have tried many times to get customer support without success and one month later, we still don’t have a functioning system. Online support is non existent. Phone support can take a minimum of 4 hours to get a reply. If you are unlucky to miss the call back due to dealing with our valued clients Epos Now don’t call again. I would not recommend Epos Now and am currently looking for an alternative. They are very quick to take your money but delivery on service is in my experience, non existent!

Developer Response ,

Hi,
Thank you for tak­ing the time to post your re­view, we are sorry to note the is­sues raised.
We pride ourselves on our hard­ware and soft­ware, both of which are award win­n­ing.
We would wel­­come the op­­por­­tun­­ity to bet­ter un­­der­­stand the is­sues you have suffered and there­­fore in­­vite you to share your views with us dir­ectly so we can work to make your cus­tom­er ex­­per­­i­ence bet­ter go­ing for­ward. We can be con­­tac­ted via. com­plaint­sand­so­cial@epos­now.­­com and hope to hear from you fur­th­er.
Thanks again for the share.
Epos Now C&S Team