Everyone Active 4+

New perks section is not easy to use

Wouldn’t let me create an account password for Adidas. It kept saying my password was incorrect when I was trying to create one. The top back button is misleading and if you’re on a retailer page and tap it, it will take you all the way back to the Everyone Active app and you have to start your searches again. Back button on bottom left has to be repeatedly pressed and never works on first touch. Within the retailer pages it’s not clear which items are part of the Everyone Active perks. They should be grouped in a separate tab otherwise you’re just guessing and hoping your item(s) will be discounted when you checkout which makes the whole process more laborious. App also generally feels slow and clunky in terms of loading speed and responsiveness of buttons.

Not a good system for parents

This app and associated website needs a overhaul. It is hard to navigate by topical methods. For example it is difficult to get to my child’s details in a methodical way. Rather than going to a section which takes me directly to a dependents profile i have to go to the activity first such as swimming. The structure of the app causes issues when trying to log on. This is because my child has an account which is part of my account. Same email and password. But different account number. However you cannot log in with the account number. I am yet to find out how to see my child’s details on the web page. I believe the use interface needs a redesign. Simplification. I shouldn’t have to be thinking so hard how to get this to work as it is not a job i am being paid for. A suggestion is to have links for each person on the account before it allows you to choose anything else. So at least the context is established. If I am on my profile I should then have clear access to account and payment info as well as my selected activities. Child profile will have the child’s activities that he is doing and when selecting swimming i should have clear option to see progress without the noise of unnecessary information.

Developer Response ,

We’re sorry to read your review. We'd like to understand more about the issue you're facing so that we can help resolve this for you as soon as possible - please email webmarketing@everyoneactive.com with further details so that we can assist you. Kind regards, EA

Promises a lot, get very little

You can book your slots for the pool and that’s about it, unless I’m missing something. Joined because of the promise of a techno gym key, Shipston hadn’t a clue what I was asking about. Decided to join a challenge, connected Strava, that hasn’t pulled through the data. So decided to try and update through the planner as they suggest, but you can’t edit a previous booking. So no meters added to challenge from there. Decided a add my own info, so it now looks like I’ve had two sessions, but you guessed it, that didn’t work either. I’ve even tried online. Typical of council, nothing works to how it should. You can’t ask anyone for advise, I’m still waiting for a reply on a question I asked two days ago via the submit a query. I went in and found the answer instead. It’s a pointless waste of time, which is a shame as could be great little app. I’m hoping someone may come along and explain how the 122 people have managed to log their swim for the Easter Island Swim 2022. I’ve put the year, I’ll update this when I’ve an answer… I’m not going to hold my breath.