Famly App 4+

Useful tool with room for improvement

Overall, I’m happy with the functionality of this app, however there are a few sections which could be improved upon.

A lot of the admin type information is saved in small nooks/subcategories which makes finding information a bit tricky sometimes.

I appreciate the new feature of being able to download pictures of your child from the newsfeed, however I’d love to see this extended to the archive of previously tagged pictures as there are hundreds I’d like to be able to export (ideally as a folder/link rather than one by one) to ensure quality of the pictures rather than having to rely on screenshots.

Developer Response ,

Hello,
Thank you so much for your lovely review, we are thrilled that Famly makes it easier to stay connected. We appreciate and note all feedback, so I will make sure to pass yours on. If we can ever be of service, just reach out.
Best,
Pernille from Famly

Perfect for keeping us parents up-to-date

This app has been a game changer! Having had my son in other childcare settings without this level of communication, I can’t even tell you how much easier this has made things, not only in terms of knowing what he’s been up to each day but having open communication with the nursery team.
Now, I have to give the nursery credit as they are the ones who are keeping all of the information up to date and logging everything their end, every day- even down to toilet movements, which is oddly reassuring to know when BMs have happened!!
I can’t find any faults in it and have to say a big thank you to the Famly app and to our wonderful nursery for using it so well!
It’s definitely made our whole nursery experience so much better!!

Generally good but simple changes needed

Having skimmed a couple of reviews, seems I am not alone in my thoughts:

Generally a good app, gives the right level information for my daughter (the joy when ‘17:35 BM’ appears I can’t tell you).

Biggest gripe: Photos. The implementation for something so basic is terrible…

- Grid view to select from? Not interested in 100+ photos of other children…
- As a minimum: ability to pick up where you left off after closing the photo view. Unless you skip through the 100+ in one go, you have to do it all again, not great for those 30 second check ins.
- Less of a gripe but it would be so easy to implement a share option, to save to camera roll or send on WhatsApp etc. screen grab and crop is time consuming

Smaller issue for me but as others have said the notifications are erratic (hard to clear), and not customisable enough.

Finally, the ability to allow account access to a family member (the doting grandparents!) would be welcome (unless I’m missing how to do this). There may be data privacy reasons behind this choice potentially, so reserving judgement.

Anyway, appreciate its not a competitive space so motivation for innovation probably very low with the developer but these are such easy things it isn’t asking much.

Developer Response ,

Thank you for sharing your thoughts and experiences with the app. It's great to hear that overall, it's providing the right level of information for your daughter and that the notifications are helpful. Your feedback regarding the photo implementation is valuable and it's understandable that the grid view and the ability to pick up where you left off would make the app more user-friendly. We have just updated the app to give the ability for parents to download photos of their child, it does have to be enabled by the setting. And yes, grandparent access is available - to see how to torun it on go right here https://help.famly.co/en/articles/5219605-parents-the-family-role-log-in
We appreciate and note all feedback, so I will make sure to pass yours on. If we can ever be of service, just reach out.
Best,
Pernille from Famly