GeniePoint 4+

The app is somewhat functional, but a complete pain in the bum to navigate. It’s layout is awful, I thought top-ups died in the 90’s. Why can’t you stored a car and just charge me?

The app is frustrating. You cannot zoom in and out the map without it glitching. Its like website built into an app that wasn’t built to work on iphone. No auto resizing. It doesn’t loads screens properly and fails to connect to chargers. Just the most cumbersome app for charging. It’s easier to save the hassle and just find a BP pulse charger, plus half the chargers on Genie are 22Kw useless chargers.

First the chargers should have an option for Contactless debit/credit cards. I have successfully used a Genie and it was a bit trickier than other brands. Especially when I came stop charging and unplug the app had already signed me out :( Bit of a pain but it did work. Also it told me I need to top up to order a £9 RFID card so I did and then when I ordered the card it took another £9 and the left the £10 balance untouched. I wasn’t planning on spending £19. It kind of tricked me.

It’s fabulous to have rapid chargers available within ten mins of home. My one ask is to make your chargers more customer friendly. Where there are multiple charging devices at a site it isn’t obvious which charger matches the description on your app, especially if you are new to EV. Maybe a separate serial number for each individual charging device to make it clear.