UK electric vehicle charging network
The GeniePoint app gives you instant access to one of the largest electric vehicle charging networks in the UK at over  locations. Download the free app now to benefit from the follow features:
Search for GeniePoint chargepoints using the map or a list of nearby chargepoints
Receive directions to the chargepoint through your device’s mapping application
Discover chargepoint information, including connector times, pricing and live availability
Register your payment card and enjoy the convenience of automatic payment. Alternatively charge as a guest for one-off charging
Use the app to register your own RFID Card to access the service quickly every time
Monitor the progress of your charge session via the App while you are away from your vehicle
Access all your charging history and data
Ratings and Reviews
I’m not ‘appy
I’m a newcomer to Geniepoint. It is the first company I have used to charge my car other than doing so at home. I have tried 4 times to use their chargers. The first three times were very frustrating as the app did not work and the power cable would not come out of my car unless I phoned the Geniepoint number. I could not pay using my debit card either so I could not get a charge at all.
I decided to get an RFID card through Geniepoint. When I came to paying for the charge on the fourth occasion it worked out ok by holding the RFID card against a sensor to start the charge and once more to end the charging process. The app was just a blank white screen and the charger only provided 7kW instead of the 22kW it is capable of. I also needed to use my car key fob to free the cable at the car end by pressing the lock button followed by the unlock button. The plug has to be withdrawn within 15 seconds after the cable is unlocked otherwise it will be locked in again! I am using a Kia e-Niro by the way.
The sooner these chargers are all changed to allow us to pay with our debit cards the better.
The app managed to take my top up payment - it wasn't needed but I thought that it was went the charger doesn't work - and a charger that was operational but didn't charge my car. There's no recourse, I had crying children, blue hands from 6 attempts at trying to charge the car, the company is earning money off the credit they make you give, and I still had to look for a real charge point. I think this company should be taken off the charge point maps until they realise that scamming is an unsustainable business model
Only good things were not having to hang on for hours to get through on phone, and its being a fast charger, when after an age: first downloading the app, then registering, then giving them my card details to hand over a compulsory £10 (which they say THEY will top up if I'm ever desperate enough to go to a Genie Point again), then waiting for an email to tell me I was registered, then clicking Start Charging to have nothing happen!!! The charger slipped in and out of my car with no feeling that it was engaged and it wasn't, so only by phoning and much fiddling at their end did I in the end get some electricity out of their Point. Desperate to escape, having wasted so much time already, I then saw a button on the Point's screen saying Stop Charging. This didn't work either, so had to phone up again to stop the charge!!! Apparently I should have used the app, so why not make this clear on the Point. Worst charge point ever used
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- SMART BUILDINGS LIMITED
- 52.1 MB
- Requires iOS 8.0 or later.
- iPod touch
- Requires iOS 8.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © Engie EV Solutions Limited