Heatmiser Neo 4+

I have been using Neos since they came out, first with the v1 hub and now with the v2 hardware and, once setup, the system runs with no problems controlling a 3 zone heating system and a bunch of neo plugs for lighting.

I use recipes so can turn on or off the whole heating and then separately the loft, for example, and I find them useful. Once set I generally don’t change things much, albeit the temperature profiles I do amend between summer and winter as the levels need to be altered. The one issue I do have is that I strongly feel Recipes should also be capoable of being stored at hub level as getting them out to multiple devices is a right pain if they have to be setup from scratch.

I also just had my first hardware failure. The back plate for a V1 thermostat stopped swicthing. I have replaced it with a v2 device (nice lights) and that too was a pain. In linking up the new thermostat the system lost all the others and I had to start the whole process from the beginning, thermostat by thermostat, plug by plug, profile by profile and recipe by recipe. Not fun.

I would reiterate though that day by day for 5 years it has been really good and has just worked. Remote access has been useful too. JUst some setup and main issues that I wuod like to see changed for the better.

There is quite a lot of work needed to improve this system. I am a big fan, but the reset process for the Neo stats is cumbersome and the interface needs a lot of work. Unfortunately heat miser seem to have stopped supporting the online version of the software and setting it up on the phone takes a lot longer because you haven't got a mouse and a keyboard I would strongly urge them to get back with the online version, and it would be helpful if all of the information about the thermostats could be stored in the online cloud login so that if they fail, you can just download the information to new thermostats. I've just spent about three hours programming four of these because the system went off-line and the Neo hub can be a bit temperamental. Another two thermostats failed when there was a power failure and I then discovered they have batteries in them which need changing every now and again as well. There's quite a lot of time overhead to keep your heating system working over the years and personally I would've done away with the batteries within the units because if there's a power failure you've got no heating anyway, and if the information was stored in the cloud and was able to be downloaded back to the units when they came back online that would be enough. Getting rid of the batteries means you don't have to unscrew the unit every few years. Putting the information in the cloud makes life much easier.

This is a great app in the sense of being in total control of the house heating. We have underfloor heating throughout our ground floor and radiators on the first. I have plumbed and wired so each room ground and first are on individual thermostats enabling total control. We have the bedrooms lower in temperature than the hallways and living rooms. The Neo stat enables this total control. Before I set up the Heatmiser system What I was finding was the wife would come home and turn the thermostat up to 30 as she was cold and I would come home to find the windows open as she was now too hot the mother Inlaw would stay and again need to be that little warmer so the whole house would then need to be warmer, now the Heatmiser stat is adjustable on it’s ranges every room is set to a temperature and can be increased/ decreased by only 2 degrees preventing rooms becoming too warm. Plus our kitchen is over 11 meters long and has numerous under floor heating loops so we have fitted the remote sensors so we get an even heat throughout. So all in all a great system easy to set up and totally programmable most importantly mother Inlaw proof 🤣