Get help, use your cover, contact HomeServe and more...
The HomeServe app is designed to let customers get help and use their cover from the convenience of their smartphone. Download for free and keep the app stored on your smartphone for peace of mind and should something go wrong, you can view your policy coverage, make a claim (we explain below who can use the app to make a claim) and call us directly in just a few clicks. It's packed with engineer hints and tips too, to help keep your home running smoothly. With the HomeServe app you can:
• View your product details
• Make a claim
• Call us in one click
• View handy hints and tips
• See our latest offers
Who can use the app?
• Customers who hold one or more active policies with us
• Customers who are homeowners
We're working hard to develop the app for customers with landlord policies. If you've got a query about your landlord policy, just call 0800 247 999*
Who can use the app to make a claim?
You can make a claim using the app if you hold:
• A plumbing, drainage, water supply pipe, gas or electrics policy
• A homeowner policy
• A policy that covers a house (not a flat/apartment)
• A policy that has no excess amount payable when making a claim
Don't worry if you need to make a claim for flats and apartments or hold a policy that carries an excess, just call 0800 247 999*
How to get started
Once downloaded, you'll be able to link your HomeServe account by entering your product details. You’ll be able to add a 4 digit PIN or enable Touch ID for added security on subsequent app logins.
If you have multiple products with HomeServe and can't see them all when you're logged into the app, you can try logging in with your individual policy numbers to see them all.
If you’re having problems using the app or want to give us some feedback visit www.homeserve.com/uk/contact-us
• A brief description of the problem
• Which device and version of the operating system you’re using
• Any feedback or suggestions for how we could improve your app experience
Terms and Conditions
By downloading our app you are agreeing to be bound by our terms and conditions of use and we advise that you read these carefully once you have downloaded the app. If you do not agree to them please do not continue to use the app.
*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.
You can now update your contact details in the app, including your email address and phone number.
We’d love to hear what you think of the HomeServe app. Please share your feedback by leaving us a review or emailing email@example.com.
Ratings and Reviews
The app can’t link my account because apparently there is a problem with the information provided (name, account number & postcode.. not difficult).. & the customer service number you’re given to ring can’t help with IT problems. They say there is no IT team who can help & have no suggestion of what to do.. what a useless service for £30 pcm?
Some great functionality to help me through my journey. All the info I need in one place, and also gives me peace of mind to check on my claims info when needed.
Developer Response ,
Hi Dan, thanks for your feedback. Glad to hear you find the app useful in managing your policy and claims. Kind regards, Alex
Doesn’t work on iPhone or iPad, just hangs. So many bad reviews, yet support respond as if each one is an isolated incident - clearly there’s an underlying problem, clearly they don’t have the capability to fix it.
My advice ?
DON’T INSTALL THIS APP
Developer Response ,
Hi there, please can you email details of the iPad and iPhone operating system and device versions you're using to firstname.lastname@example.org so I can look into why this is happening? Kind regards, Alex
- Homeserve Membership Limited
- 51.8 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad Wi-Fi (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9-inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch)Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular and iPod touch.
- Age Rating
- You must be at least 17 years old to download this application.
- Unrestricted Web Access
- © HomeServe Membership Limited 2018
Up to six family members will be able to use this app with Family Sharing enabled.