Screenshots

Description

Hoover Wizard is the App that enables you to manage and control all the connected appliances by Hoover. Thanks to an extensive package of extra features created exclusively for the App you will have the opportunity to best benefit from the appliances enlarged functionality.

Hoover Wizard App controls all the connected appliances equipped with Wi-Fi or One Touch technology via compatible mobile devices.

The Hoover connected range includes products for washing (washing machines, washer dryers, tumble dryers and dishwashers) for cooking (ovens, hobs and hoods) and for food conservation (refrigerators).

More information available on www.hooverwizard.com and www.hooveronetouch.com.

If you need support, please contact your local Hoover Customer Service (you can find the references on the official website), or write us: support@candy-hoover.com (**)

- problem details
- product serial number
- model of your smartphone/tablet
- App version
- Operating System version of your smartphone/tablet

(*) Interaction with One Touch products is limited on smartphones without NFC technology, on all tablets and all iOS devices. However, you can access additional contents, quick links with assistance and manuals.

(**) Service available in Italian and English

What’s New

Version 3.2.0 (660)

Thank you for downloading Hoover Wizard App.
We update our app regularly so we can make it better for you and introduce new functions.
Get the latest version for all the available features. In this release:
Minor bug fixing

Ratings and Reviews

1.4 out of 5
1.5K Ratings

1.5K Ratings

@S-JH ,

Someone actually designed this app

Who ever built this app must have been blind as this is visually and functionally the worst app I’ve ever downloaded since owning an iPhone. Nothing works and continues to keep logging me out and then requiring me to reset my password which then sends me in a loop of reset emails. When I do finally get into the app its an utterly useless experience, the navigation is the same colour as the background so I have to randomly tap blank space, took me hours to find out where to press just to access the programs menu for the dryer. So many Elements overlapping other elements you can’t interact with it.

Programs for the tumble dryer are just as confusing as trying to get the touch screen to work on the appliance so without the app I can’t dry my clothes properly. Why would tapping cottons mean I’m drying whites, nonsense? There are so many flaws I actually can’t be bothered to list it.

You asked for my feedback via email about what you could do better. Well redesign this app from scratch for goodness sake, and with someone who knows what they are doing. You could pay someone in India $100 and they would produce something 10 times better. For a big brand like you I’d be embarrassed releasing crap like this making it a selling point for your appliances.

FerociousVixen ,

Waste of time

Annoyed I’m even having to waste my time writing this review but feel I need to let anyone thinking of downloading this app, realise they are just wasting their time.
I bought the AXI washing machine. You are meant to be able to control it through the app. Which is a great idea. You can load it up before you go to work, then set it to wash your clothes so it’s done for when you get home. It also has a feature called keep fresh so it will keep agitating the clothes till you are able to get to them. So they don’t start smelling. Which is great a feature. If you’re ever able to use it.

I keep the app fully updated (though at this point I don’t know why I keep bothering and also what the hell are they updating as nothing ever changes) so I know it has nothing to do with that as I am having all the same issues that everyone else is having.

If the app was to actually work then I would be really happy with my washing machine as the machine itself is pretty decent and would be even better if I could use some of the features on it that it’s meant to have.

I just don’t understand why they haven’t bothered to get the app fixed. As you can see from the reviews that people have been having these issues for years.

Guess I will just go with a different brand the next time I need a new washing machine.
I know Samsung have a good one so I’d maybe check their stuff out if you are in the market for a smart washing machine.

Developer Response ,

Hi,
contact customer support to resolve the problem, support@candy-hoover.com.
Julian

TenneT ,

Abysmal!

I’ve just bought an AXI dishwasher and was looking forward to controlling it via this app. How little did I know that this app is so frustrating and impossible to use.
Using an iPhone XS I went through the setup process. Bluetooth connection doesn’t work so I had to use the “standard” setup with WiFi. All well and good. Could see my dishwasher in the app and change the programs with ease.

But a little later I went to try it out and couldn’t get the dishwasher in to “remote control” mode. So I removed the dishwasher from the app to reconnect it. Now I can’t even get the dishwasher registered within the app!
It goes ok until the final step when I have to configure the app using my home network. I get various error messages such as “timed out”, “ssid name too short”. I’m not naive when it comes to networking. I have 3 different networks in my house and tried all 3 without success. I even installed a WiFi booster to ensure the dishwasher had a decent connection.

After spending the majority of today trying to get it to work, I’ve given up! I’ll just have to use it as a traditional dishwasher considering the WiFi function is just a waste of space (and money!).

Hoover, please reply! Maybe you can create an instructional video showing how you get the app, iPhone and dishwasher to work together.

Edit: 2 weeks after contacting Hoover email support and I’ve heard absolutely nothing! Disgusting service! I wish I’d bought a different brand now!

App Privacy

The developer, Candy Hoover Group Srl, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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