Hoover Wizard is the App that enables you to manage and control all the connected appliances by Hoover. Thanks to an extensive package of extra features created exclusively for the App you will have the opportunity to best benefit from the appliances enlarged functionality.
Hoover Wizard App controls all the connected appliances equipped with Wi-Fi or One Touch technology via compatible mobile devices.
The Hoover connected range includes products for washing (washing machines, washer dryers, tumble dryers and dishwashers) for cooking (ovens, hobs and hoods) and for food conservation (refrigerators).
More information available on www.hooverwizard.com and www.hooveronetouch.com.
If you need support, please contact your local Hoover Customer Service (you can find the references on the official website), or write us: email@example.com (**)
- problem details
- product serial number
- model of your smartphone/tablet
- App version
- Operating System version of your smartphone/tablet
(*) Interaction with One Touch products is limited on smartphones without NFC technology, on all tablets and all iOS devices. However, you can access additional contents, quick links with assistance and manuals.
(**) Service available in Italian and English
Thank you for downloading Hoover Wizard App.
We update our app regularly so we can make it better for you and introduce new functions.
Get the latest version for all the available features. In this release:
Minor bug fixing
Ratings and ReviewsSee All
I’ve just bought an AXI dishwasher and was looking forward to controlling it via this app. How little did I know that this app is so frustrating and impossible to use.
Using an iPhone XS I went through the setup process. Bluetooth connection doesn’t work so I had to use the “standard” setup with WiFi. All well and good. Could see my dishwasher in the app and change the programs with ease.
But a little later I went to try it out and couldn’t get the dishwasher in to “remote control” mode. So I removed the dishwasher from the app to reconnect it. Now I can’t even get the dishwasher registered within the app!
It goes ok until the final step when I have to configure the app using my home network. I get various error messages such as “timed out”, “ssid name too short”. I’m not naive when it comes to networking. I have 3 different networks in my house and tried all 3 without success. I even installed a WiFi booster to ensure the dishwasher had a decent connection.
After spending the majority of today trying to get it to work, I’ve given up! I’ll just have to use it as a traditional dishwasher considering the WiFi function is just a waste of space (and money!).
Hoover, please reply! Maybe you can create an instructional video showing how you get the app, iPhone and dishwasher to work together.
Edit: 2 weeks after contacting Hoover email support and I’ve heard absolutely nothing! Disgusting service! I wish I’d bought a different brand now!
Total waste of space
The washer is advertised as having WiFi and a supporting app. These are both technical true.
However you’d me foolish for thinking that the app might perhaps connect to the washer using WiFi? Or in fact that that either the WiFi or app might do anything at all. They don’t.
Theres no way to configure the WiFi to even connect to a network. The app by comparison is even less useful as it wastes your time installing it. Once installed you can add you device. The main advantage to doing this is that you now get an icon for your device in the app.
If you really want to you can even click on the icon... just don’t expect anything to happen when you do. Literally it does nothing. I guess if you forget what that big white machine in the kitchen is for, it does actually say ‘washing machine’ when you click but that’s a pretty limited use case.
I get that nfc is limited on iPhone, but either make it work over WiFi or just admit the app is pointless and remove it.
App keeps crashing
Just got the drier and keep trying to register with the app and it keeps crashing after 2 hours I managed to register but now everytime I open the app it crashes so I don’t know what the app can do cause I can’t get on to it. The apps still not working still don’t know what it does 😡. I still can’t get on the app. I press on the app it says saving data and then nothing it crash’s just closes its self. I get a notifications to tell me the doors just been opened but that’s it. I don’t know what this app does or even looks like as I can’t get past the crashing point. I have deleted app and installed again to many times I can’t count. It’s also the same on my tablet just crashes. My hubby downloaded app to his phone and it crashes for him as well so it’s not my phone or tablet. We bought our drier for this reason and we can’t use it. We was going to get the washing machine but thinking about changing are minds about that now.
Developer Response ,
we are sorry for your disappointment.
Can you provide us more details? we need more information in order to figure out and solve this issue together.
- CANDY HOOVER GROUP SRL
- 542.7 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Turkish
- Age Rating
- © CANDY HOOVER GROUP SRL
Up to six family members will be able to use this app with Family Sharing enabled.