Iceland Bonus Card 4+

Love this app, it’s so easy to plan ur shopping, book a slot for delivery and pay for it. Just wish they gave you the option to change ur order before it leaves store when they have many items in ur list out of stock. I’ve seen me order £120 and only get £60 of it cuz the rest was out of stock. When I would’ve changed my order had I known. But all in all the app is absolutely brilliant and I love Iceland. Just disappointed that every food I find and love gets discontinued. Happened so much lately

I have used my Bonus card in the past but it has been when I’ve purchased Items direct from the store. When I enquired about ordering online. I was informed that the Bonus card had a life of 2years. i had actually had it a great deal longer than that. I rang the head office and they were extremely helpful and quickly issued me with another card which is more apt for use for the current times. This is the second time that I’ve ordered online. It has been slightly confusing, because it came up with Slot expired and I need to Rebook my slot. But it had not reached the expiration time, thats what I couldn’t understand. But I did get to the end of my order in the end. My Bonus card had automatically added on the amount of cash that I was entitled to. This is not a criticism but I am Ceoliac In the be helpful if customers were able to see the Ingredients listed to ensure people who were purchasing items of food that it is safe for them to eat in, this would apply other food allergies as well. Especially in the light that a young man whilst celebrating his 18th birthday, died after eating a Chicken Burger which contained Peanuts, It was recently In the BBCTV News, I realise that I may have mentioned some Points which were Irrelevant, to what I was requested to mention, but I considered that needed to be mentioned. Veronica M Saunders

I downloaded the app last year and deposited £100 as they were running a promotion for Christmas, giving an extra £15 bonus to load onto your card. A couple of weeks before Christmas, I placed my shop online. I checked my bank account just after I did my shop, the full amount was pending, but I thought that the bonus credit (£120) would be taken out of the figure. It was just before I would receive my shop that the pending payment would disappear altogether. I thought that the credit would be taken out, only to find the the full amount was taken out from my bank a while later. I was fuming at this point. I contacted customer service, but they didn’t want to know; claiming it was my fault that I should’ve phoned them before the payment came out. I didn’t like her tone. I explained that it put me in overdraft, but it felt like “we have your money, tough!!”. To add insult to injury, the said £15 bonus has been deleted. How can I get food in when my freezer is full?!? Meanwhile, I get daily emails on money off promotions. A desperate one-trick pony that has been ravaged by the pandemic and cost of living crisis. Your app is a waste of space and isn’t fit for purpose. Going to try Herons in future!