The insurance price may be competitive, but think carefully before choosing Zego Sense if you regularly use a motorcycle or other forms of transport alongside your car.In my real-world experience, the app repeatedly recorded motorcycle journeys as car journeys, resulting in an extremely poor driving score and even a warning that my policy could be cancelled. Once I asked the backend team to remove the motorcycle trips, my score returned to a good level.If you have more than one way of getting around, be prepared for the ongoing admin of checking and correcting your trips. It may work well for drivers who only ever use one vehicle, but my proven experience has been that the app cannot distinguish between vehicles (even though they’ll insist it can).

From the get go their app was a pain to use, I have an updated iOS and new iPhone. I had location on, and used their app. Yet I kept on getting messages that put on your location on and app when driving. I kept on doing that, when I told the chat on their app I kept getting the same ai responses no real responses. Later on I went into a different car and for some reason it got registered as my car ???? And I checked it put my rating “at risk” I was like ok the app again kept on sending me messages and saying put location on. I asked the zego customer service about this they said next time log it into the system. I said ok fine. I also at that time got a message that you need to improve your driving. Note that I was well within speed limits in all my driving and drove well within the safety recommendations. I told the app many times of this and every time they said no joke “have you put the app and phone in the correct place and positioning on your dashboard” I said yes and they said they will extend for 10 days and I was like ok, I kept on driving as normal yet NO CHANGE to the app. I kept on getting messages almost daily that improve or they will cancel, literally to the point of harassment. I messaged them many times and same ai response repeated (typical response to shift blame from their clearly faulty app to the consumer). I today got a message that the policy got cancelled and will end at 12. GOOD DAYS COMING, I am now changing my policy provider and I suggest everyone to re think about this provider. TRUST ME NOT WORTH THE HEADACHE. This is a genuine review over a long time I’ve used them. They can come back with their ai responses but the truth is the truth.

I have been using the Zego Sense app for over 18 months, but the last six months have been problematic. I have called, emailed and spoken to your team over live chat over eight times as the Zego Sense app will not let me login. I have tried absolutely every trouble shouting method. Therefore the app cannot be synced to my iphone and Uber App to monitor my driving and receive my discount in insurance. I am now receiving emails telling me my insurance will go up because I have not linked the app to my Uber account. I have been told up to 8 times that this issue will be escalated to the technical team and I will receive a call back, I never received a call back. And every time I get back in touch with you, there is no record of my complaint! so I have to explain it all again in grave detail with screenshots, which, as you can imagine is extremely frustrating. Today was the last straw, I spoke to somebody on live chat and they told me the issue is my Apple phone ( iPhone, 13 pro max ) so I did my due diligence and called Apple and they worked with me for an entire hour to figure out what is happening and they came to the conclusion that the issue is for the Zego Sense app developer. So, App Developers; If this issue does not get fixed, I will take legal action against you as I have been trying to rectify this issue for months and I’m being penalised for an issue That is not my fault. I have call logs and email correspondence as well as the Information correlated from Apple support to confirm this issue is not an Apple product issue. Please contact me to resolve this issue ASAP. thank you.UPDATE: Zego still never personally acknowledged its error to me but I have now received a generic email from ZEGO declaring the bug has been fixed and to log in. It now works thank god, Does this mean I will be reimbursed for the last 6 months???

This company is a complete scam. How they ever achieved force stars I will never know. Their app does not work at all. It is terrible at tracking when I’m driving. The app does not know how to do its job. I literally drove for three hours straight and it picked up nothing. And I did the thing where I have to chat to a freaking robot and it was no help at all. I told them countless times I have a driving detection issue but nothing was ever done about it. And then they had the audacity to cancel my insurance. I am not exaggerating when I say that this has been going on ever since I joined Zego. I’d rather have a black box. They shouldn’t be blaming their customers and saying oh you have to drive more you have to drive more when no matter how long I drive for this stupid app doesn’t pick anything up. Will never join this insurance again even if it is the cheapest or the only one available. I am warning people to never join. Terrible app and terrible customer service.