I upgraded the app to my phone then tried to use it, unfortunately the previous version is MUCH easier to use for searching a stay over a length of time. When searching the dates now reset to today’s date rather than the last search, having it stay where the last search was is much more useful. I luckily kept the old version on my ipad but that has now been blocked so I’m forced to upgrade. Rates when looking at existing bookings no longer show average rates, which is very useful. Also I can’t see any way to cancel a booking rather than go onto the website or phone in, that needs changed URGENTLY!

As far as apps go, unfortunately this is not a good one. The app currently opens to a very simple and pointless page lacking content and efficient navigation. As a Business Rewards member it's not possible to search for reservations (made on someone's behalf) other than your own reservation or a reservation under your name, so basically you can't control your business reservations, only individual. It's surprisingly also not possible to amend reservations in the app, for business use, if I need to amend a reservation (which is regular) I have to contact the hotel because it can't be done directly in this '21st century' app - speaking with the hotel is just inefficient and time consuming. As another reviewer stated, the loyalty scheme and app is an absolute pain for loyalty points; IHG seem to have this unnecessary and inefficient rigorous process for points. Numerous email exchanges for what could otherwise be a very simple procedure is ridiculous; IHG hotel's and IHG Rewards Club don't seem to know how to communicate with each other effectively. Fresh fruit bowl, bottle of wine etc (Spire Elite extras) have never been mentioned during stays. For in-app messages, you have to read in order to delete them and for the notification to disappear, it's also very slow at responding. Missing features: amending reservations, finding and amending business reservations, booking hotel transfers, in-app feedback.IHG please take a look at other hotel/retail loyalty apps such as Hilton and SPG who have a very sleek design and a very efficient points system because this app really isn't doing much for loyalty.

As a disabled person who travels for work on a semi-regular basis, I absolutely love IHG - most hotels (especially Holiday Inn & Holiday Inn Express) are great for wheelchair users, & those where we had access issues actually took our feedback & implemented changes by the following year - which, from my experience is pretty rare in the hotel industry.My only issue is with the booking process on this app & online. As both myself and my partner are disabled, the additional carer room for our PA (carer) is essential (which we are very thankful is usually free) - but you can’t simply add it online. I have to call the hotel direct to get this - & my disability makes making & hearing calls difficult.Furthermore, from experience I can tell you that you cannot trust the main IHG online chat or telephone number for this (you must call the number for that specific hotel), otherwise the hotel doesn’t receive the information until the same day you’re due to arrive - by which point, the carer room has likely been booked as a regular room by the general public.This experience is literally my only frustration with this brand. My PA is not optional, I rely on her for my most basic survival. A simple tickbox during the checkout process could solve this pretty easily (“If you have a disability, please tick here if you require a separate carer room” - this could then notify the hotel immediately, or generate an email to the manager). Something as simple as this could make this process much more accessible.

Excellent app. Constructive suggestions to improve it for me as a spire elite regular user: Could do with a quick link somewhere obvious for me to get the postcode/address of the hotel for my satnav, always takes s bit of digging around to find. It’s one of the first things I want to see when I view a booking. Perhaps have a function to email or sms the hotel address to me? Also, no easy way to check on my progress on Rewards Faster promotions, often the link directs me to a page with the title of the promotion, but not the progress towards goals. I have to search my emails and follow links via those to monitor progress, but it would make sense if it worked via a link in the app.