Active Lambeth 17+

I use a few locations and find that the searching for classes and accessing locations really tiring. The app doesn’t the fact that i can only see 3 at any given time is a nuisance but I was happy to overlook it. What i find really clunky and annoying is that when i am trying the change the location to view the app doesn’t and i often have to completely close the app to change the locations to look of other classes. Also the 3 gym that are my main one always disappear when i close the app leaving only the 1. It’s frustrating and i often am discouraged from finding classes due to this.

Dear developers, please look at the user journey for this: ‘I want to find somewhere to play badminton either today or tomorrow. I don’t care which centre. I don’t know where they have badminton facilities. I don’t care exactly how long the session is’. A few clicks? No, 20 minutes later, I think I’ve done it, but it’s hard to tell.

You need a connection for it to work, and there is poor signal at the gym. As a result there are queues at the gate whilst people try and load their barcodes. Visually its an inaccessible mess.

When designing did anyone think about what are the most used parts of this? I bet 99% only use the barcode and booking. Barcode should be visible as soon as you open the app and booking option on the same page. Has anyone ever used that fitness tracker? If a phone has apps then it probably has a fitness tracker already. Or the work with us tab? Why would I need to see this everytime I open the app?

Recommend to take the barcode and use it on Stocard or a similar app which has been well designed and developed.