UPDATE: The developer’s suggestion to go to the app and log out didn’t make much sense, as the problem was essentially being unable to log in. Instead I deleted the app again, restarted my phone and reinstalled the app. This time, when I launched the app it had relinked automatically to my account and normal operation was restored. I’m glad this bug has been resolved but still feel the initial customer support was unhelpful. ORIGINAL REVIEW:Until a few weeks ago, this app was successfully linked to my RT print subscription and was particularly useful as the print edition frequently was lost or delayed in the post. But since a few weeks ago I can no longer access the app contents. My attempts to resolve this with the app support have been a complete waste of time. After several attempts via the various channels offered I eventually received an email that explained how to relink the account, even though I had explained that I had repeatedly tried exactly that process. I replied to that email and since then heard nothing more. I hoped that the latest update might have fixed the problem, but no. Reading other reviews suggests that this is common problem, so please sort this out soon RT, and don’t just ignore your subscribers.

I guess this app is useful if you want a guide to the day’s TV, or place to save a watch list, but I don’t think it’s worth the full subscription price. As I mainly watch TV on streaming and catch up services that have a watchlist, that’s of little value to me. From the marketing I was expecting to be able to find recommendations based on my preferences, but the categories/genras of recommendations are very limited, with only a small number of shows in each category. They do list recommendations by streaming service, but not all services are included and it’s not possible to get more tailored recommendations, so again the recommendations I’m interested in are limited. The ability to search for more tailored recommendations would be welcome, or if it would suggest shows based on a watchlist or my show ratings, that might be worth the full annual subscription, but as it is I’m glad I have only paid 99p for a year.

I embraced the RT app when I first got it and found it a great tool to keep abreast of new items and to create a watchlist of items I wanted to see. However the search & watchlist has creased to work. I’ve written to RT to complain about this, but have received no reply. This would seem a simple feature to fix, but am disappointed to find not only can you not be bothered to answer my complaint, but months later you still haven’t fixed a major feature of the RT app. Please do something, and reinstate a functioning Watchlist?

Useless! I was sent an email inviting me to install and use the Radio times app as I am a print issue subscriber. Installed app but when entering my subscription number and name the message - ‘subscriber number in use by another user’ constantly appears. I tried calling their helpline but their advice didn’t help, the next time I was given extremely complicated advice to use their website to change settings and passwords which was quite frankly impossible to follow. I tried to delete and reinstall their app, but the same problem. Two emails sent have been ignored/no reply made. This company isn’t really Radio Times but a company going by the name of ‘immediate media’ who are located in South Africa, so despite calling Radio Times in London, they couldn’t help. After having repeated missing issues with the delivery of my print edition, I’m now going to cancel my subscription. So sad after 25 years with no problems, but a change within their company has caused serious problems. Very disappointing.