I will never shop with this company again, I have spent thousands and I’ve been treated like a thief, I was due two parcels and one was delivered which was a t shirt, the courier was Evri and a picture was taken of this parcel on my neighbours doorstep and given to my neighbour, I was also due a jacket, the tracking number for the jacket according to jd sports is the one that a picture was taken of the t shirt and the tracking number for the t shirt doesn’t show a picture just a gps map location, JD escalated this to their claims dept and rejected my claim as they say the jacket was delivered, I emailed saying why is there only one picture and you can clearly see it’s a tiny parcel which was the t shirt, I even reordered the jacket yesterday as I need to be sure I’ve got it as it’s a present, I’m now on the phone to my bank crying as I’m £88 out of pocket as JD have said I won’t get a refund, surely if I didn’t give the courier authorisation to deliver to anyone or leave my parcels anywhere I’m not liable for any loss, this gives couriers the scope to steal parcels surely? They take a picture to protect themselves but why didn’t they take a picture of both parcels I’d had delivered within a minute of each other, I’m also going to contact the CEO of JD sports as I’m flabbergasted that as a loyal customer I’m treated like this. Why would you use couriers like Evri, they even changed their name to get rid of their reputation. This has now been taken up by the ceo dept of evri and jdsports and evri have said They can clearly see that only one parcel has been delivered and not two and they can’t understand why jdsports have treated me like this, the only person out of everyone I’ve spoken to who could see this, ceo dept of jdsports is now investigating it all. Jdsports you are a disgrace because if I hadn’t had the idea to contact the ceo I’d have no way of getting my money back

- filtering UX is cumbersome & the options available to filter on are inadequate- search results with filters applied is either intentionally weighted or simply doesn’t work; example being filter on only one brand, such as Nike, and you get all the other leading brands intertwined in the search results whether you like it or not- account management is woeful. I had to create a second account because I forgot the password to my original one and was completely unable to retrieve it, despite only having recently made a huge order when I did last have access. The password reset link just doesn’t work. Period - it throws an error every time after you submit the email address, regardless of where in the UI you initiate it from. - The automated email sent to me confirming my last order is basically just a receipt with the total cost on it - no link to the order details, or an attachment listing them, or any way of viewing the order details directly from the email. The only CTA is to view account, which takes you to the app login - of no use in my case given the forgotten password link doesn’t work - password integration with iOS also doesn’t work - the number of characters the JD app allows for is less than that of iOS’s auto-populated “use strong password” value. So the app throws an error and won’t save the password, resulting in no choice than to create your own password manually

The app is just like the online webpage, it doesn’t filter out products that are out of stock. So, when you filter in specific sizes for instance, it shows you everything in that size including items that are out of stock. I find that pretty annoying and recently after ordering and paying I was then sent my money back following day and told my item was now out of stock, wasn’t out of stock on the site when I ordered and paid for it though. Also when browsing through items I usually filter a size, product type and sort them low to high but if I click on an item for a better look or to view what sizes are available (because it shows out of stock items) and then click back to continue viewing it messes up all the items I’ve already passed and I then need to come out the app back on and search again because it doesn’t let me put them in order again after viewing an item. On occasion I’ve also found both on webpage and app that not all items are in proper categories. If I’m searching leggings for my kids for instance and look through this category I then see other leggings in other categories that should be in the kids legging category. Unfortunately the app is just the exact same as the webpage and I don’t like it, if those issues were sorted the app and webpage would be brilliant. They give good clear pictures of the items but in my opinion there needs to be more for girls too.

First of all the app does not let you login! I ordered an UA cap and a Nike AirMax then paid for it! The app crashed and i had no clue if the order was placed or not... I should have received a message or an confirmation email as my money was debited and with the app crashed i had no clue! After taking a follow up on the next day (had the best conversation with the automated ai which is so amazing that simple English language is not enough to explain stuff) then i wrote an email and got to know that the order is confirmed and shall arrive in 7 days! After 7 days it was not delivered so I tried contacting yet no response from the team or no replies on the email! 14 days down i had my luck and got in touch with an assistant and he told me that the shoe and the cap is out if STOCK and will be back in stock in March which is a 3 month wait! And none of it made sense as i had to take a follow up! The money was refunded to me after 3 days! I just don’t understand if I would have not have had the luck to get on a call with yoyr assistant I would have never received the info that you guys sell something that is not even in stock! It was sad to know that a company like yours provided such poor service!