Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app.
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world!
Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!
What if you found an item in our app and wanted you to know if it’s available in any of our stores? We have the answer to that — use our FIND IN STORE feature! This feature will show you all available sizes and colours and where we currently have them in stock.
Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!
Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.
Save the items you love the most in your own list of favourites — just tap the HEART ICON.
Turn the H&M app into your own shopping tool — activate IN-STORE MODE when you visit one of our stores. See which of your favourite-marked items are available in the store you’re in, or nearby.
Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!
Don’t miss out — download the H&M app now!
When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
Although a problem with my order being sent to a defaulted address even though I entered the address manually that I wanted it delivered to, the customer service once I’d noticed the error was exceptional! I spoke to 3 H&M colleagues over 3 days. Each time I called, I didn’t have to wait long to speak to someone and every time I did, the person on the other end of the phone was only too happy to help. I had to cancel the order as the delivery company was unable to divert my package but the refund was back in my account the same day. The issue with the defaulted address feature on the app was recognised as just that, I was informed that this would be raised with the relevant party and was given a 20% discount voucher for the inconvenience. Absolutely faultless customer service!
H&M has gone very downhill
TBear303
I always used to have a good experience with H&M but the past few orders have gone wrong each time and their online team are most unhelpful. This has involved one of my orders going missing, another issue with H&M offering me In-Post Locker at online check out for an order and then them sending out Evri instead who couldn’t deliver it so I had to wait for it to be sent back to their warehouse and refund me which is very annoying. I tried another order with a different In-Post Locker location and they decided to deliver my order to my billing address..! I ordered something else recently to a relative’s address to avoid more delivery problems and after 20 days of waiting (despite my numerous chases and no updates or communication back), I found out H&M have requested Evri sends my order back to their warehouse. A previous return took them over three weeks to refund me, even though I had email proof they had received the return. All H&M do when I contact to complain is give discount vouchers but this isn’t really the point. They are holding on to hundreds of ££’s of my money whilst this is all happening and they tell me I have to spend my own time going through and re-ordering the missing deliveries, even though it is them who keep messing up. Some of these items are presents for people which is very frustrating when they don’t arrive, and to make matters worse, when I go to re-order, the items are sold out. H&M really are a terrible company and they don’t know what they are doing anymore. I feel I have been treated very badly. They say they have raised these issues but this has been happening for months. Do you think I have received any updates about why any of this has happened? No. I think I have come to the end of my relationship with H&M and would urge you all to do the same.
shopping with H&M
sam.soz
I have always been a loyal customer too this brand over many years including clothing my babies... then children and now young adults. This is my first experience purchasing online, which has been unsuccessful- what I mean by that is, the first time I tried too buy this item (which I love) after four days I was told my delivery had been cancelled. When tracking this I was told the size I wanted was no longer in stock. (🙁) it wasn’t when I selected it!We live in crazy times at the moment, this is just a small gift for a friend’s birthday. So I’m trying too order this item for the 2nd time as it says “few in stock” so I hope I receive it. Really hope the transaction is completed and the money doesn’t leave my account until I receive the item.. all a bit confusing.
What has happened here?
frowu
It’s been a little while since I last used the app, but I’m not sure what has happened on both the iPhone and iPad. Unless I’m mistaken the iPad version is now portrait only, which I can live with. But the navigation on both versions is an exercise in frustration. The iPad app seems to duplicate systems between the Shop & Menu tabs and while this would be vaguely acceptable, once I go into any product listings page, the whole thing permanently hangs. No ability to scroll down or navigate out. Just close and restart. The iPhone app while more fluid seems the opposite. Trying to search for clothing for my son, I couldn’t find a way to select gender so was bombarded with clothing for girls. So while selecting by age group was clear, my search and interest ended here. Visually it looks great, but usability is sadly in the toilet at the moment. Here’s hoping for a speedy return to the usual H&M standard.
Thanks for shopping at H&M! We regularly update our app to fix bugs, improve performance and add new features to help you find the fashion you like!
This release contains a fix that improve the app stability.
Version 26.22.1
The developer, H&M, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Search History
Identifiers
Usage Data
Diagnostics
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
Search History
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Identifiers
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
