This is one of the worst applications I have ever used. It is extremely disjointed and messy when trying to find out what you need to and where in the app you need to do this is a nightmare. You just seem to be going round and round in circles. The online check-in procedure is a joke and the last straw for me and my Etihad Airways relationship. The online check-in option in the app just takes you to the Etihad website where I spent two hours trying to check in online. I almost gave up as the site repeatedly stated incomplete details for myself and my spouse despite adding the email addresses and phone numbers it was asking for in the correct format. After 2 hours for no particular reason I decided NOT TO ADD the emergency contact details the website asked for whilst checking in online, and hey presto our details then showed complete. No one needs this kind of stress when trying to complete an online check-in, especially as there were two of us (myself and my spouse) and we really wanted to make sure we were sat together and didn’t want to rely on arriving at the airport and finding that there weren’t two seats next to each other available. I only stumbled upon the solution by sheer accident. An absolute disgrace of an app. This will probably put me off ever using Etihad Airways again. If I could give it no stars I would but I can’t.

about my flight experience, I previously booked 3 seats in one row and one seat on the row next row, during the online check in, there was 4 seats next to each other we decided we wanted to move to it. Booked the first seat for my youngest son which was confirmed, then when I wanted to proceed with the rest of the booking but it didn't let us proceed, I chose thoes seats as it was at the end of the first cabin, the reason I wanted these seats is because my son is hyperactive so I didn't want any of the guests to be annoyed with us. I had to call the customer service, to tell them about my the issue I had regarding the seating arrangements, I was told our seats could be moved to the new seats free of charge, as we reserved the seats before July and the charges were introduced in July. I received a confirmation email, all seemed to go to plan. Once we got to the airport to check in. We were presented with our boarding pass, it had the first seats that I have booked at first, I showed the customer service the confirmation email for the new seats, I was told we can't have them someone else booked it and removed us from thoes seats. I thought it wasn't fair on us as we were not iinformed before our arrival, at that point I felt disrespected and our plans for the trip became inconvenient for the kids and speacily my youngest child. My trip started in a negative note. After negotiating and speaking to the supervisor, we were offered 4 seats next to each other but not the once we initially wanted, I was pressurised to keep my son under control which was very exhausting and on top of that we had another flight to catch, it was inconvenient.

I am writing this review out of sheer frustration and disappointment with Etihad’s so-called premium service. I was traveling with my 79-year-old mother, who suffers from swollen legs and cannot walk without assistance. Despite paying for Business Class, the way we were treated was nothing short of disgraceful.When we landed, there was no wheelchair waiting at the aircraft door. Instead, we were told to go “find the wheelchair” ourselves — nearly a mile away after deplaning. Imagine forcing a 79-year-old woman in pain to struggle through an airport because Etihad can’t manage the most basic assistance for elderly passengers.The nightmare continued in the Business Lounge. The receptionist was shockingly rude and completely unaware of how to handle wheelchair requests. At first, I was told to just come back to reception later. When I received the boarding message around 12:30 for a 1:05 flight, I went back to reception — only to be dismissed again with the arrogant response: “You still have plenty of time, come back around 1.” Meanwhile, I watched other Business Class passengers being given wheelchairs directly at their seats, without this humiliating back-and-forth.This isn’t just poor service — it’s inhumane and discriminatory. Elderly passengers deserve dignity and care, not neglect and rudeness. Etihad claims to be a “luxury” airline, but what we experienced was arrogance, incompetence, and a complete lack of compassion.If this is how Etihad treats Business Class passengers traveling with elderly parents, I dread to think what economy passengers face. I would strongly urge anyone traveling with seniors or those needing mobility assistance to avoid Etihad at all costs.

I absolutely hate Etihad airlines. I was about to fly from Hyderabad India to London for the first time every, i booked my flight ticket from online and with full of dream and hope but for unfortunate reason i had to cancel my flight as i had no option to cancel in the app i contacted Etihad customer care asked them yo cancel my flight and refund me what so ever amount i will get after cancellation fee they said everything is done you will receive your refund in 7-48 working days, i agreed. After 48 days i contacted them again but they said me to wait and see more 48 working days I waited again and contacted them i asked again they said you have already received the money i said no have not i send them all the proofs my bank statement and everything they asked for they again said to wait for 28 working days it’s been more than a year now i have not received my refund yet. This is how they treat their costumers. I pleaded them i am student i am in really need of the money ,i even complained to the Etihad they just sent me an mail saying we will get back to you. That’s it!!!!!!!!!!