Indra App 4+

An improving app as of mid 2023

I’ve been using this app since around March 2023 and early on I experienced the issues highlighted by many others around d that time. Poor connectivity, lots of spontaneous offline charger drop outs and random errors.
However since around June 2023 the app does appear to have stabilised - very few offline incidents now and the solar functionality seems more robust and dependable, quite accurately engaging during peak solar periods.
I’m fairly content with this app for now and thank the developers for the progressive improvements. It’s recognised there are a lot of variables with regards different car models and interacting software.
Anyone new to this app I’d suggest stick with it and it does seem to settle into a workable solution once you get comfortable with the settings and limitations.

Developer Response ,

Hello, thanks so much for taking the time to leave us a review - it's great to hear you're enjoying using the app and we appreciate all your feedback. Our customer's insights are invaluable to us as we strive to enhance our user experience.
If you have any more suggestions or thoughts in the future, please don't hesitate to share. We're here to listen and improve.
Thanks for the support!

No lock charger function on app

I’ve had my charger and app for two weeks and so far so good. -The app displays accurate information regarding when it’s a) on line b) in idle mode waiting for best time to charge c)charging - My car has always been charged by the time I need to use it - The app recognised my energy provider tariff and as a result I’ve always been on the preferential EV rate when charging the car. The only problem I have is that you can’t use the app to lock the charger to prevent unauthorised use. I’ve contacted Indra regarding this and there response was swift but seem inaccurate. An Indra employee called Chris replied and advised the following; Hello. If you go to the settings in the app and scroll down to the bottom of the page you will see an option to lock the charger. Kind regard , Chris The problem is there isn’t a settings section in the app. There is a Dashboard, History, Schedule and More. I’ve gone into each of these and searched for settings but can’t find settings. Therefore I believe the information regarding ‘ locking’ is incorrect and you can’t lock the charger. As a result I have to isolate the charger at the isolater in the house. This is fine but means the charger then isn’t linked to the app. I’ve asked Indra for further assistance but have had no response.

AWFULL

Always telling me my charger is offline. Ignores the schedule and charges anyway. Pause and stop buttons don’t work. Tried logging out and back in, then it tried to set me up as a new user again. Gives error messages when trying to set up tariffs. Indra told me to go back to the web app, on this you can start a charge but unless you want to charge to 100% you have to physically disconnect the car as the web app has no stop feature or ability to part charge. Very little actually works, would have been better off with a three pin plug socket fitted outside my house. Other than the above I can heartily recommend. Well it was nothing to do with my connection to the internet as the reply below stated, the engineer visit was a complete waste of everyone’s time . The app now ‘works’ - it would appear my charger had been de- registered from the Indra database. However last night the scheduled charge didn’t happen and when I got home it stated it was doing a scheduled charge at 4pm in the afternoon. The next actual schedule charge was 1.30 am. So work still to be done

5th April - Has packed up again. Offline again and no control over it via the app. Total farce. Have asked for it to be removed. Absolutely AWFULL product.

Developer Response ,

We're sorry to hear you're having issues with the app. It appears some of the problems you've been facing are due to your charger not being connected to the internet. Our customer support team is liaising with an engineer to fit a new part, which should resolve this. Please contact us on 01684 770631 if you have any further questions.