Laundryheap: On-Demand Laundry 4+

Five Star

I’d been disappointed with a previous laundry service where I ended up having to ask the housekeeper to re-iron the shirts that had been returned to the laundry as the transportation ruined the service I’d paid for. I ended up paying twice which seemed senseless. I tried Laundryheap and not only is their service speedy, professional and responsive - it returns shirts perfectly presented. I am self confessed to be picky - but have used Laundryheap ever since and unlike other laundries we have experienced, their standard is still the same as week 1.

Weeks into this experience I still stand by the review above of how Laundryheap return clothes in such a good condition. I’ve just taken my second delivery back from them this week.

Developer Response ,

Hi there, thank you for your wonderful review and the 5 stars rating. It's our goal to make your laundry experience better and stress-free. We hope to see you soon again and provide you with high-quality prompt service. Best wishes, Laundryheap

Be very careful and read through pricing

These guys are trying to catch you out. Before using you must study pricing and then leave in depth notes, or else they’ll assume you’re a millionaire and want you shorts dry cleaned, pressed and folded and tied in a bow. I requested laundry and ironing (only for shirts and trousers) and they bill me £120+. Itemising and charging me for a pair of shorts, some very cheap work blouses and skirts my girlfriend likely spent less on than Laundry Heap charged. They also define a ‘shirt’ as being any item of clothing that you put on your torso, so that could be sweatshirts, t-shirts etc. They even decided to charge me extra for jumpers, even though I wanted them simply washed. I wanted one shirt ironed and 6 trousers. Plus a general laundry wash. That should have come to less than £30. It’s probably a 1 hour job maximum. In India I could get this job done for under £2, and they would iron the wrinkles out of my bloody underwear. Laundry Heap have the audacity to charge £120+... that’s equivalent to the price of a second hand washer and dryer. And they think that by being smartarses and itemising everything, that customers will just accept. This goes against trading standards, is misleading and has likely happened to thousands of people. A disgrace.

Don’t waste your time

The most disappointing service I have used to date. I placed an order initially on Monday. My clothes were collected on Wednesday. I was told they would be delivered on Thursday and was given a delivery shot with a live tracker. I stayed in from work to accept the booking. Suddenly my delivery was moved to Friday without warning. The same has happened again today with me now being told I will receive my clothes earliest Saturday. I required the clothes cleaned for tonight as I have a function. When contacting customer support who are by the way incredibly slow at responding they have decided to send my clothes back by the required time I need them today NOT CLEANED. When looking to call someone to discuss, via the customer support line on Google. The number was paired to a complete stranger with not affiliation to the brand. The past week has been a complete waste of time. Having used the service in the past I’m so incredibly disappointed. Some serious work to do here if they’d like to obtain good client relations as I will certainly not be returning!

Developer Response ,

Hi there, thank you for taking the time to leave feedback, we’re sorry to hear about your experience with us. We would like the opportunity to further investigate and resolve this for you. Please, reach out to us with your order number via our live chat option on our website/app. We hope to hear from you soon. - Team Laundryheap