Laundryheap: On-Demand Laundry 4+

First time user

I needed my king size winter duvet cleaning as my dog had been ill & was sick on it. I couldn’t fit it in my machine so looked for someone to wash it for me. The duvet was picked up in the time stated, I had a receipt emailed almost immediately, the next day I received an email with photos of the stain to make me aware that they would try to get the stains out but could not promise. I just wanted it washed so it was fresh & clean the stains removed would be a bonus.
The duvet was returned 3 days later, we had updates from the driver right up to delivery. On opening the bag the duvet is clean & fresh & the stains have gone, very happy!
The only disappointment was that it was returned in a plastic bag, I had hoped for more environmentally friendly bag, perhaps ‘a bag for life’, that I could use again when the the summer duvet needs washing. Other than that very happy with the service.

Developer Response ,

Hi there, we are glad to hear that you’re enjoying your experience with our service. We are committed to providing a diverse selection of quality services and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. - Team Laundryheap

Be very careful and read through pricing

These guys are trying to catch you out. Before using you must study pricing and then leave in depth notes, or else they’ll assume you’re a millionaire and want you shorts dry cleaned, pressed and folded and tied in a bow. I requested laundry and ironing (only for shirts and trousers) and they bill me £120+. Itemising and charging me for a pair of shorts, some very cheap work blouses and skirts my girlfriend likely spent less on than Laundry Heap charged. They also define a ‘shirt’ as being any item of clothing that you put on your torso, so that could be sweatshirts, t-shirts etc. They even decided to charge me extra for jumpers, even though I wanted them simply washed. I wanted one shirt ironed and 6 trousers. Plus a general laundry wash. That should have come to less than £30. It’s probably a 1 hour job maximum. In India I could get this job done for under £2, and they would iron the wrinkles out of my bloody underwear. Laundry Heap have the audacity to charge £120+... that’s equivalent to the price of a second hand washer and dryer. And they think that by being smartarses and itemising everything, that customers will just accept. This goes against trading standards, is misleading and has likely happened to thousands of people. A disgrace.

Bulky Item wash and dry

I came across this app while trying to find a dry cleaner nearby to wash my mattress topper. It was really difficult for me to find one close to my place. If not that would have meant walking with a giant topper through the whole neighbourhood and it's not ideal. Then I found Laundryheap. Click-Collection from my house-service and delivery right to my doorstep. I am so happy I have found them. Firstly, the guys are so polite and kind. Secondly you can track step by step your service; the team guide me through the whole process with live updates even during the weekend. My topper is like new. The guy delivered the item to me at my selected time and they packed it so nicely. It is also very cheap for the services provided. Definitely recommended and will definitely use it again.

Developer Response ,

Hi there, we are glad to hear that you’re enjoying your experience with our service. We are committed to providing a diverse selection of quality services and it’s great to know that we’re meeting this goal. Thank you again for taking the time to share your feedback with us – it’s always appreciated. - Team Laundryheap