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What’s New

Version 2.0.0

Bug fixes and performance improvements

Ratings and Reviews

4.4 out of 5
633 Ratings

633 Ratings

Miaa_56 ,

Super easy to use and fab exclusive offers!

I was super excited when I saw lookfantastic had released an app - I’ve shopped on their website for years so upgrading to the app was a no-brainer! It’s got a great layout and interface, so it’s super easy to use! Also, they exclusive app offers are fab!! I’ve saved so much money using these as the notifications make sure you don’t miss out in any amazing flash sales!

Developer Response ,

Thank you very much for taking the time to leave us a 4* review! Kindest, Mary-Lou

ACB__ ,

Don’t shop with lookfantastic

Don’t shop at lookfantastic- I spent over £250 with them in December for a parcel that wasn’t delivered, took until March for them to try and resolve it, and they’re refusing to refund me. May as well have put my money into thin air because I didn’t receive a single product from them. Their customer service is absolutely appalling- the worst online shopping experience I have ever had. Save yourself the trouble and shop with a different company.

Just for anyone reading these I’d like to point out that I’ve been asking lookfantastic to resolve this since December and it’s now March. I was also promised a refund twice in writing and told this was being processed and would be with my in 2-5 days. 2 weeks passed and I still had no refund. I contacted my bank who then told me this wasn’t the case and no refund was ever processed. Lookfantastic then told me they had changed their minds about refunding me. The package was not delivered, I have a 24hr concierge and got no email to confirm delivery and no signature was made to confirm delivery. They told me it was left in a “communal letterbox” which does not exist in the building I live in. It has clearly been delivered to the wrong building which I should have been refunded for in the first instance. They’ve essentially just stolen my money. The worst customer service experience I have ever had in my life. I should never have ordered from them.

Developer Response ,

Hi there. Thank you for your review and I am really sorry to hear of the experience you have received. Please can you contact through your online account asking for myself so I can look to resolve this for you? Kind regards, Tim.

Dflawless1 ,

Check their Twitter account and then Avoid them like the plague

If you want to be literally taken for an idiot as well as stolen from this is the place for you! Most frustrating and infuriating experience ever. Delivery never arrived and when I asked for my money back they wouldn’t refund me before investigating with the courier. Although the courier tracking kept saying 0 packages to be delivered ( interesting that I had a delivery from LF scheduled with no package ) and kept being postponed every day ( well obviously since the package didn’t exist in the first place ). And then after arguing with robots on apps and messaging services for 2 weeks (since they don’t answer the phone as to avoid dealing with all the complaints, they hide behind screens) they refunded me less than what I had paid, adding insult to injury! If you need more proof just go on their Twitter page and look at the hundreds of complaints they have from people like me who got conned. There are much better companies out there who respect and value their customers and don’t treat them like sh.. from whom to shop. And those companies will definitively have a human being to speak to on the phone instead of running away from their mistakes.

Developer Response ,

Hi there. Thank you for your review and I am sorry to hear of the experience you have received. Our phone lines are not currently available, please can you contact through your online account asking for myself (Tim) so I can look to resolve this for you? Kind regards, Tim.

App Privacy

The developer, The Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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