Lush Fresh Handmade Cosmetics 4+

Terrible update

Since the update the app is terrible and I can’t use it at all. Tried to do an order but when I input my email it says it has to be valid?? I type and restyled and nothing works. Used my daughters email which it allowed then I couldn’t pay as it kept showing an error on the address page and wouldn’t move past it. Shame because my order was over £100 and now mush won’t get it.
The new layout is awful too. I don’t know anyone who likes it. I won’t be using it anymore and I’ve deleted it. Really bad move lush

Developer Response ,

Thank you for this feedback. Today we've released an update that makes some design changes and bug fixes which should make browsing easier. The update also fixes the issue you mentioned where the checkout could incorrectly say that your email address is invalid.

We will continue to work on improving the app experience and hope you will continue to give us feedback as we do.

Terrible update to what was a great app

The update that has recently been made to this app is just terrible. Your basket deletes if you haven’t purchased your items within an hour or so, which is incredibly frustrating as it means you cannot pick up and put down the app throughout the day. The search function is rubbish and shows a lot of irrelevant products even when you search for something specific. Further, it’s basically impossible to browse through products beyond the ones advertised on the home page which is awful and ruins the shopping experience in my opinion. Finally, and worst of all, you can no longer see the overall customer rating of products and can only a VERY selective subset of the full reviews, all of which are positive of course. Why would you not include this information when a) it is available on the website and b) provides real, unbiased insight into the products, which is arguably the most useful information??! Very disappointed, will avoid using the app in future until further updates are made.

A filter out option?

I’ve been a fan of lush for a while, and recently decided to get the app to make life a little easier for ordering. It’s clean, simple and makes purchases so much easier. I just have one gripe.

I think that a “filter out” option would be a BRILLIANT addition to the filters. As someone who is severely allergic to lavender, clicking into the collection, then product, then ingredients and then finding if there’s lavender or not on EVERY product I’m interested in gets old, and though the ingredients are clear and easy to reach, I would love the app to have the option to filter in a way that then removes products with certain ingredients from your search! It would save SO much time for anyone with allergies and would make shopping a much smoother process.

Love the app greatly, just think this feature would make life so much easier.

Developer Response ,

Thanks for the review! We're so glad to hear you are enjoing the app and it's features. I will certainly pass your feedback about a Filter Out option on to our app development team to consider.
Thanks again for the feedback!