Lush Fresh Handmade Cosmetics 4+

Terrible update

Since the update the app is terrible and I can’t use it at all. Tried to do an order but when I input my email it says it has to be valid?? I type and restyled and nothing works. Used my daughters email which it allowed then I couldn’t pay as it kept showing an error on the address page and wouldn’t move past it. Shame because my order was over £100 and now mush won’t get it.
The new layout is awful too. I don’t know anyone who likes it. I won’t be using it anymore and I’ve deleted it. Really bad move lush

Developer Response ,

Thank you for this feedback. Today we've released an update that makes some design changes and bug fixes which should make browsing easier. The update also fixes the issue you mentioned where the checkout could incorrectly say that your email address is invalid.

We will continue to work on improving the app experience and hope you will continue to give us feedback as we do.

Terrible update to what was a great app

The update that has recently been made to this app is just terrible. Your basket deletes if you haven’t purchased your items within an hour or so, which is incredibly frustrating as it means you cannot pick up and put down the app throughout the day. The search function is rubbish and shows a lot of irrelevant products even when you search for something specific. Further, it’s basically impossible to browse through products beyond the ones advertised on the home page which is awful and ruins the shopping experience in my opinion. Finally, and worst of all, you can no longer see the overall customer rating of products and can only a VERY selective subset of the full reviews, all of which are positive of course. Why would you not include this information when a) it is available on the website and b) provides real, unbiased insight into the products, which is arguably the most useful information??! Very disappointed, will avoid using the app in future until further updates are made.

Love the products but not a huge fan of the app update

I can’t recommend Lush products enough and I love browsing the app to find new scents and products to end up with an exciting selection of items. Unfortunately the new update makes this difficult as there is no browsing feature just a search function so I am not sure if I can see the full range. When opening a product there is no longer the extensive detail on the signature scents and ingredients so I had to read all the reviews to find out what the product would be like - this made it difficult for me to figure out whether it was a product I’d want to order. I’m sure this app works great if you have already found a product, run out and need to reorder but not if you’re looking to replicate the in-store experience online. I have put off my order for now but am planning to use the website instead.

Developer Response ,

Thank you for taking the time to send this feedback, it's really valuable to us so that we know where to improve the app.

The best way to browse products right now is to go to the search tab and tap "Filter" in the top right, and select either a Collection or a Type. When you press "Show Results" you will see all the products in that collection. For example you can turn on the filter for the type "Bath Bomb" and browse all of our bath bombs.

We're working on our product descriptions right now so you should see an improvement in these soon.

We will continue to work on the app to improve the experience based on feedback like yours.