Me from Allocate 4+

awful app

absolutely awful, if I didn’t need it for work it’d be immediately gone. you can never log in properly, it probably takes on average 5 attempts for me to get in. if the login screen even shows up, it’s a gamble whether the sign in button will work. if that works, it’s a gamble whether it’ll work when i enter my details (and it NEVER saves my email and password even though I select remember me every time). after that it usually just shows a loading screen indefinitely, again it’s a gamble whether it’ll get to the face id part. if it does it usually gets stuck on a loading screen again. if you ever do make it through all this, the app itself it’s fine, it’s just the worst login and start up process of any app I’ve ever seen, and it has always been this way since my work started using it, in fact if anything it’s getting worse.

I’m currently on my 8th attempt at trying to get into the app and I’m only writing this review so that I don’t throw my phone out of the window. if I could give it less than 1 star I would, whoever made this app had no business being ever touching anything like this with how shockingly poor it is, they ought to join me on the ward floor and do something actually useful.

Unstable

This is the most frustrating App on my phone. If I didn’t need it for work I would not put up with it a moment longer. It regularly crashes or denies access, it will not remember your login and is so unstable it drops out during use. It is not fit for purpose please sort it out! That was my previous review several months on nothing has changed in fact I have had to delete and re down load this app each time I use it as it is so unstable why can this not be improved?? Allocate Me remains not fit for purpose for the love of God please sort it out! Jan 2021 NOTHING HAS CHANGED!!!! What is wrong with this app??? Why can you not improve it. Why doesn’t the NHS invest in better IT systems???? Feb 2021 EVERY time I use this app I have to reinstall it why????? March 2022 nothing has changed! Who has responsibility for this app??? March 2023 STILL DREADFULL NOTHING HAS CHANGED. This am I have deleted and uploaded this appalling app and it still is not working!!!
July 2023
Remains APPALLING! unstable, doesn’t remember your login, unreliable. If I was as efficient as this app at my job , people would die!! Sort it out for the love of God! 🤬

Developer Response ,

Hi, Thanks for your feedback. We've released a new version since your comment with improvements to stability and logging on. If you're still having issues please contact us via meappsupport@allocatesoftware.com and we'll do our best to assist.

Unreliable

★☆☆☆☆ (1 out of 5 stars)

The app and web browser fails to load 9 out of 10 times, whether I'm using the mobile app or web browser version. I'm consistently met with an endless loading screen that prevents me from accessing my schedule. This issue has persisted for weeks, making the app essentially unusable.

The unreliability of Allocate Me has significant impacts on my work:
- Wasted time repeatedly attempting to log in
- Inability to check or plan my shifts in advance
- Increased stress due to scheduling uncertainty

While the interface seems straightforward when it occasionally works, the persistent login issues negate any potential benefits.

To the developers: Please prioritise fixing these critical login problems. As healthcare professionals, we need dependable tools to manage our busy schedules. Consider implementing:
1. More robust login processes
2. Improved app stability
3. Clear error messages when issues occur
4. A backup method for accessing schedules during outages

Until these problems are resolved, I cannot recommend Allocate Me to colleagues. A scheduling app that doesn't allow you to access your schedule is, unfortunately, worthless in our field.

I sincerely hope to see significant improvements soon, as the concept of the app is needed in our profession. However, in its current state, it's causing more problems than it solves.